Emergency Department Hospital Security Officer

The University of Iowa Hospitals and Clinics department of Safety and Security is seeking a Hospital Security Officer to perform duties needed to maintain a safe and secure environment in the Emergency Department for patients, visitors, and staff at the University of Iowa Hospitals and Clinics (UIHC). Officers considered for this position will be exclusively staffed in the Emergency Department at UIHC.

• Collaborate with the medical care team in providing a safe and secure environment for patients, staff, and visitors
• Act as a liaison to UIPD, law enforcement agencies and EMS
• Conduct incident investigations and provide documentation for analysis
• Provide exceptional customer service to patients, visitors, and staff entering the hospital Emergency Department
• Respond to issues related to door access control
• Provide effective oral and written communication
• Maintain a working knowledge of institution policies and procedures and adhere to all institution policies and procedures
• Screen patients and visitors entering Emergency Department using appropriate technology and procedures
• Perform a service of assisting patients with their personal belongings or valuables
• Respond to and resolve emergency calls for service
• Perform security checks, patrol facility, and monitor special assignments
• Review security video surveillance for the Emergency Department and/or adjacent areas.
• Assist with wayfinding and information to patients, visitors, and staff
• Other duties as assigned to support the Safety and Security Department
• Assist hospital staff with escort of patients from the Emergency Department
• Assist medical staff with patients and families in crisis
• Maintain a working knowledge of the security software systems that support the security plan for the Emergency Department
• Coordinate lock down procedures
• Assist with traffic and parking in emergency room parking lot

University of Iowa Hospitals & Clinics is the state's acknowledged leader in emergency care. We have the state's only Level I trauma center for adult and pediatric care. Our Emergency Department is the only emergency room in eastern Iowa to staff board-certified pediatric specialists. We receive more than 1,070 patients transferred by helicopter between in a typical year. We care for nearly 50,000 Emergency-Trauma Center visits in an average year. The trauma team, administered by the Department of Surgery, includes six trauma surgeons, four of whom are also critical-care specialists. In addition, multiply injured patients receive care from specialists in many areas including but not limited to orthopedic surgery, neurosurgery, otolaryngology, ophthalmology, anesthesia, radiology and the Emergency Department. The Emergency Department uses Air Care, which is the only flight program in the state affiliated with an emergency medicine residency program and is the only flight program in the state supplementing their medical crew with flight physicians. AirCare collaborates with 100 emergency medical services, fire and law enforcement programs throughout Iowa and the region.

Percent of Time:100%
Schedule: All shifts available with primarily needs on 2nd shift (3:00 p.m. to 11:00 p.m.) and 3rd shift (11:00 p.m. to 7:00 a.m.)
Pay Grade: 08 https://hr.uiowa.edu/pay/pay-plans/merit-pay-plan

Benefits Highlights:

• For more information about Why Iowa?, click here
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• Regular salaried position located in Iowa City, Iowa