Eligibility Assistant - Front Desk

THIS POSITION IS LOCATED IN HARTFORD CITY, IN

Knowledge Services has a great opportunity for a strong Customer Service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person’s endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business Knowledge, Integrity, Innovation, and Service.

• Scan documents into client case file
• Assist with computer applications
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
• High School diploma or equivalent
• Maintain fax machines and copier functions
• Welcome all on-site visitors and determine nature of business
• Strong Customer Service background
• Desire to help others
• Answer and direct incoming calls
• Schedule client appointments
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Deliver outstanding customer service to all clients
• Maintain daily activity reports
• Ability to maintain confidentiality
• Review client information for accuracy
• Proven job stability
• Ability to multi task
• Clean criminal background

This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $12.50/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 800AM-430PM.

If you are looking for a position that could be the start of your career, apply now for immediate consideration.

Physical Requirements

• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Job frequently requires sitting, handling objects with hands.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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