Eap Clinical Counselor Afternoon Shift

***Fully remote position. Work anywhere in the U.S.***
Shift Wednesday-Saturday 1pm to 1130pm EST.
EAP Clinical Counselor Position Summary:
Responsible for provision of telephone-based assessment,
triage, consultation, counseling and informational services,
delivered in a call center environment using a variety of
advanced clinical assessments, motivational Interviewing
and solution focused/short-term problem resolution.
Provides risk, substance abuse and mental health
assessments to develop immediate action/safety plans based on level of urgency.
Has an understanding of various levels of care (mental
health and substance use) to aid in appropriate
recommendation of care based on the assessment of
need.
Has an excellent ability to join with and collaborate with a
member to understand their needs and be in alignment
with the member’s theory of change.
Provides information to members regarding mental health,
substance abuse, community treatment, and related
mental health programs to assist members with linkage to
resources to aid in the alleviation of stressors.
Collaborates with team of professionals in a way that
supports a positive clinical outcome and continuity of care
for all members
Requires use of multitasking skills to type/document while
also using other tools to assist with call handing while
speaking with members
Position protects the confidentiality of member information
and
adheres to enterprise, EAP policies regarding
confidentiality.
Position maintains accurate and complete documentation
of
required information that meets risk management and
regulatory requirements.
Position maintains current independent behavioral health
license in good standing in the state where they reside,
seeking professional development and meeting all state
licensure requirements
For more information on our benefit programs, please visit
https://jobs.cvshealth.com/employee-benefits
Pay Range
The typical pay range for this role is:
Minimum: 58,760
Maximum: 125,840
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
1+ year(s) of crisis intervention (suicide, detox, substance
abuse, domestic violence) skills

• Licensure: Valid independent professional licensure to

practice per state regulations in one or more is required:
LCPC,LISW, LPC, LMFT, LCSW, LMHC or Clinical
Psychologist in the state they reside
Preferred Qualifications
1+ years of EAP, Behavioral Health or Social Services
experience

• Familiarity with brief therapy models and Motivational
• Experience working with diverse populations

Interviewing

• Ability to establish and maintain rapport quickly to
• Call Center work experience preferred

develop a high level of customer trust

• Experience in facilitating patient/client positive behavior

change

• 24x7x365 call center coverage needed, holiday coverage
• Strong computer and literacy skills

may be required

• Experience in handling mental health, psychiatric care,

family situations and relationship concerns preferred
Education
Master's degree required in behavioral health or
counseling profession.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.