Doh - Trainer Jobs

BACKGROUND/PROBLEM STATEMENT

The Department’s Immunization Registry is transitioning to a new Immunization Information System and has an emergent need for an individual to train IIS end-users.

This contractor will be responsible for training new and existing end users both in-person and through live on-line trainings. This contractor will assist in creating and updating training materials as well as provide help desk support.

INCURRING COSTS

The PA Department of Health is not responsible for any costs or expenses incurred by the contractor for parking. BCD will reimburse for travel, meals, and lodging for any travel related to this effort.

RESOURCES

It is anticipated that the contractor will primarily be home headquartered and is responsible for his/her own network connectivity and home office space. The PADOH will supply a laptop, and software, including a Microsoft Teams license for phone use. This contractor may be required to report to BCD headquarters on a periodic basis.

If the contractor is required to work from BCD’s headquarters in Harrisburg, PA, the contractor will be provided with office space. However, parking will not be provided.

OBJECTIVES OF ENGAGEMENT

The primary objective of this engagement is to provide training to end users of the Pennsylvania Immunization Electronic Registry System (PIERS) across the Commonwealth, as well as developing training tools. This individual will also provide education and training to internal Commonwealth PIERS users as well as update the PIERS website with new and updated materials. The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff during this assignment.

Generally, the contractor will perform the following tasks:

• Serve as a liaison and contact for onboarding provider clinics
• Develop training tools and guides for all PIERS end users
• Travel to in-person trainings as necessary
• Provide initial and ongoing training to PIERS end-users in-person and on-line
• Provide initial and ongoing training to immunization program staff
• Identify PIERS website needs and create content to address them
• Consistently treat end users, stakeholders, and co-workers with dignity and respect
• Conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition to PIERS
• Conduct post-training surveys
• Create and maintain a work environment that is welcoming and respectful of diversity
• Post updated PIERS training materials and links to website as necessary
• Update training materials and presentations as new IIS functionality is implemented or modified
• Assist with other related tasks and duties as necessary
• Assist PIERS help desk staff to respond to inquiries via phone and email
• Respond to end user inquiries regarding training and onboarding

Operational Requirements

The contractor will be required to:

• Provide weekly personal status reporting by COB Friday submitted on SharePoint.
• Schedule project status meetings with both the Division Director and bureau leadership as required.
• Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.

Contractor Skills And Experience Requirements

• Communicate effectively in writing, orally, electronically and in-person
• Design, plan, and present trainings on complex technical material to a wide variety of audiences
• Use phone, email, fax, and messaging to communicate
• Use distance training methods including conference call and webinar tools
• Establish short-term and long-term objectives and specify the strategies to achieve them
• Work independently and as a part of a team
• Develop and write effective training and promotional materials
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Document the status of projects
• Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word

RequirementsSkill

Required / Desired

Amount

of Experience

Design, plan, and present trainings on complex technical material to a wide variety of audiences

Required

5

Years

Experience developing and writing effective training and promotional materials

Required

5

Years

Distance training methods including conference call and webinar tools

Required

5

Years

Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word