Technical Trainer Jobs

Role Title : Trainer

Required Skills

"•Completed Bachelor’s degree in a related field of study (business, management, human resources, instructional design, education, organizational behavior, or psychology) and 2+ years hands-on/applied experience in the areas above

•Or equivalent of 6+ years of hands-on/applied experience in the areas above

•Ability to work independently and manage multiple assignments

•Ability to maintain integrity and professionalism

•Excellent listening skills and attention to detail

•Strong written and oral communication skills

•Excellent teamwork and interpersonal skills

•Ability to adapt and operate effectively in ambiguous or rapidly changing environments

•Background in adult learning principles, ADDIE modeling, System Development Life Cycle (SDLC) and authoring tools (Captivate, Articulate, Vyond, Camtasia, etc.)

•Demonstrated experience with training material design, development, and delivery

•Ability to travel within the Commonwealth of PA to conduct training delivery and post-implementation support tasks.

•Advanced competency in Microsoft applications including Word, Excel, PowerPoint, Teams and Outlook.

•A track record of following through on commitments.

•Excellent planning, organizational, and time management skills."

Preferred Skills

"•Previous experience with systems/technology implementation, focusing on systems training, technology adoption and change management techniques

•Previous experience with customer service and support best practices, including direct customer engagement and staff to customer support methods

•Human services experience, especially workforce development"

Responsibilities

"•Support design, development and delivery of training materials while executing on the overall project timeline and key milestones

•Utilize strong problem-solving and troubleshooting skills while exercising judgement and managing ambiguity

•Execute ideas and concepts effectively under pressure with tight deadlines

•Employ research and analytical thinking in project work

•Learn, apply, and communicate business-related concepts and ideas

•Deliver business process and technical system training both virtually and on-site

•Conduct on-site post-implementation support activities, including hands-on end-user support, capture lessons learned, document potential system enhancements, develop FAQs, document defined KPIs"