Disney Store Assistant Store Manager

Disney Store

Apr. 05, 2023

Job Summary:

Disney store and shopDisney are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company’s brands to merchandise. Disney store and shopDisney is owned and operated by Disney in North America, Europe, Japan and China. Disney store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es,www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. For more information, please follow us at: www.facebook.com/shopDisney, www.instagram.com/shopDisney and www.twitter.com/shopDisney

Responsibilities:

The Assistant Store Manager supports the General/Store Manager by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has “The Best Retail Experience in the World”. This is done through consistent exceptional Guest Experience, development of the Cast and Store Leadership Team, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a full-time, non-exempt position.

• Ability to listen to feedback and take constructive action
• Supports the recruitment, retention and development of a diverse range of talented people
• Supports and participates in initiatives that give back to the community to promote the Disney brand
• Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy
• Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in-Store entertainment, Guest Engagement and building an emotional connection to the brand
• Manages time, projects, processes and resources to produce desired outcomes
• Holds self and others accountable to high performance standards while providing Guests with memorable experiences
• Works in collaboration with Team to leverage synergy opportunities across functions and businesses
• Must maintain a professional appearance and adhere to Disney Store grooming guidelines
• Supports an environment that encourages creative thinking and supports risk taking
• Demonstrate ability to give basic direction and feedback to Cast Members and function in a collaborative team environment
• Partners in the development of strategy and helps to translate into specific priorities, objectives and action plans
• Ability to communicate effectively with all levels, even under pressure
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)
• Considers impact of actions on individual, team and the organization
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team
• Proven ability to create a positive work environment
• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”, through inspiring communication, integrity and passion for the Brand

Basic Qualifications:

• Job may require lifting boxes that weigh up to 40 lbs. and climbing a ladder
• Must be at least 18 years of age
• Must be able to submit verification of legal right to work in the United States
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

Preferred Qualifications:

• Comfortable storytelling in front of large groups of people
• Ability to speak fluently in another language in addition to English
• Two to four years experience in specialty retail in a leadership role

Required Education

• High School Diploma or equivalent

Preferred Education

• College Degree or equivalent

Additional Information:

The hiring range for this position in Livermore is $51,000 to $82,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.