Director, Technology Experience Jobs

CURO is one of the largest, fastest growing full-spectrum consumer credit lenders in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other loan lenders and are primed for continued growth and enduring success.

Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!

Are you a dynamic leader with a passion for shaping exceptional technical experiences? Join our team as the Director of Tech Experience in the Technical Operations Department and lead a geographically-dispersed team in driving end-to-end branch technical reliability and stability. As a key driver of our customer-centric approach, you will collaborate with business and tech functions to deliver seamless, outstanding customer experiences across channels and touchpoints. Your expertise will shape our technology services, ensuring smooth operations and innovation, while optimizing IT service delivery.

What You Will Be Doing

• Lead projects for hardware, software, and network services.
• Recruit, lead, and develop a team of technical experts.
• Develop career pathways for emerging leaders, analysts, and engineers.
• Handle customer concerns professionally, maintaining relationships.
• Collaborate to deliver exceptional, end-to-end customer experiences.
• Implement multi-channel contact paths and automation.
• Technology Services:
• People Leadership and Development:
• Oversee work schedules, assignments, and workflow analysis.
• Innovate to enhance customer interactions.
• Monitor and ensure stability, reliability, and performance.
• Optimize IT service delivery with efficient support processes.
• Customer Experience:
• Oversee end-to-end branch and corporate technologies.
• Drive teams to meet SLAs and productivity targets.
• Develop and measure service improvement metrics.
• Technology Support:
• Monitor and analyze technical performance, ensuring quality.

What You Should Have

• Leadership Experience: Minimum 5 years leading technical services in an enterprise setting.
• IT Service Management: Practical application of ITIL principles and concepts.
• Networking: Strong understanding of networking principles and troubleshooting.
• Service Focus: Experience in delivering exceptional service and meeting deadlines.
• SRE and DevOps: Familiarity with Site Reliability Engineering and DevOps practices.
• Technical Expertise: Background in maintaining enterprise technologies, networks, and cloud environments (AWS, Azure, SaaS).

Education And Certifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or equivalent experience.
• Technical certifications (AWS Cloud Practitioner, Microsoft Azure, A+, Network+, CCNA, MCSE).
• ITSM and DevOps certifications (e.g., ITIL v3 or 4 Foundations, practitioner).

Join us to lead the way in shaping exceptional tech experiences. Apply now and be part of our innovative team!

Base Salary

$TBD

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average.

The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time salaried employees are also eligible for the following benefits: Flexible Paid Time Off Program, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.

This employer participates in E-Verify for US-based hires.

CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Flexiti®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

Requisition Number: 2023-7019

Brand: Corporate

External Company Name: CURO Financial Technologies Corp

External Company URL: https://curo.com/

Remote: Yes