Director, Quality (Behavioral Health)- Remote

Responsible for all aspects of the quality program for a business unit within a Strategic Business Unit (SBU) including strategic planning, program development and leadership, and staffing. Serves as a member of the management team in designing, implementing, and monitoring quality operations with well defined processes and uses performance measurement as the foundation for quality and process improvements. Responsible for performance measurements and analytics, customer reporting, client delegation activities, policies and procedures, quality of care concerns tracking, accreditation preparation, coordination of satisfaction surveys, performance guarantee tracking, integration of quality improvement processes and compliance oversight. Represents the quality program to customers and regulatory entities on quality operations and performance achievement.

• Serves as co-chair of the unit's Quality Improvement Committee and provides oversight of committee documentation (as applicable).
• In consultation with assigned business unit leadership, sets priorities for improving operations based on data from performance indicators, delegation audits, and quality improvement processes.
• Ensures that quality improvement studies and activities are conducted with appropriate feedback from customer organizations, assigned departments, and member and provider input.
• Assists Learning Department in development and presentation of CQI and compliance training programs for staff and customers.
• Directs and supervises proactively the quality department and projects to meet unit goals for the quality program, including the monitoring cost effectiveness, policies, procedures, activities, to meet multiple contractual requirements, external accreditation, and state and federal regulations.
• Oversees internal and external audit procedures to meet customer requirements, accreditation standards and goals of the assigned business unit.
• Serves as liaison with department managers to ensure that needs are met for internal and external reporting and analytics and the development of decision support tools.

8+ years of experience in quality.
3+ years of experience in management/leadership.
Knowledge of quality improvement processes, performance measurement, accreditation standards, measurement tools, CQI tools and data reporting applications.
Knowledge of CQI training and QIA methodology.
Demonstrated management and leadership skills.
Expertise in data management software including spreadsheet development and use.
Must be skilled at mastering new areas of content and operations.
Excellent written and verbal communication skills required. Director, Quality (Behavioral Health)- Remote 29 Healthcare, Management/Leadership, Quality Bachelors, Bachelors - Healthcare Masters - Healthcare LCSW - Licensed Clinical Social Worker - Care Mgmt, LPC - Licensed Professional Counselor - Care Mgmt, LSSBB - Lean Six Sigma Black Belt Certification - Enterprise, LSSGB - Lean Six Sigma Green Belt Certification - Enterprise $93,955 $159,725