Director Of Provider Cahps Hos Engagement - Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

This position serves as the business owner for CAHPS & HOS provider engagement strategies specifically focused on measures included in the patient experience (PX) program (GNC, GCQ, COC, and all HOS measures). This role will be the relationship manager for key provider groups and provide coordination between regional partners, market leads, executive stars leadership, and provider facing reps. The individual in the role will be accountable for tracking and monitoring provider KPIs including ACV utilization, PX scores, and any additional provider metrics that measure performance. This role will have 2 direct reports.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Builds and maintains alliances with business partners like Press Gainey, consultants, vendors, and providers to meet / exceed business objectives
• Direct management oversight for business process initiatives that support provider facing teams like QFO, ACO, and key partners like Optum and WellMed
• Identification and development of operational quality improvements, and strategic planning
• Coordinate all elements of the PX program including cross functional coordination and cooperation to ensure timely and effective decision making on key issues
• Develops and implements strategic and operational plans to achieve quality and affordability targets
• Successfully recruits and develops staff to continuously improve their overall effectiveness and engagement
• Develop organizational structure and resource allocation between geographical locations to assure the most efficient and successful operational results for both east and west region
• Develops and maintains superior communication strategies
• Serve as SME, ensure approach aligned to best-in-class patient experience practices and understand the competitive landscape
• Plays leadership role in various aspects of key strategies and serve as the main point of contact for all provider partners
• Work closely with market leads and regional teams to have the most innovative local strategies
• Pursues continuous improvement in customer satisfaction, operational metrics, processes, and competence of staff and cost reduction
• Directs resources in the most efficient manner to meet organizational objectives
• Serve as liaison between national and local teams, providing assistance and direction for PX tools and resources like PX tracker, and MAPCPi to ensure timelines and desired business outcomes are realized

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience in Medicare specific Star Quality measures and performance metrics
• 5+ years of experience, with demonstrated functional knowledge, process improvement initiatives
• Knowledge of CAHPS & HOS measures and survey administration
• 7+ years of experience in leading significant and diverse operations in the healthcare services industry
• Proficiency in Excel, Word, PowerPoint and other related business applications
• Bachelor’s degree or equivalent experience

Preferred Qualifications:

• Knowledge of the managed care/health insurance industry, products and services
• 3+ years of experience in Health Care Consulting

Careers at UnitedHealthcare M&R Underwriting & HCE . The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $118,000 to $226,800. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.