Director Of Management And Administration

About Pinnacle Pinnacle Consulting Group, Inc. is a comprehensive consulting group providing management of administration, finance, operation, and capital infrastructure services to Colorado Title 32 Special Districts (metropolitan, water, sewer, park and recreation, and fire/EMS), municipalities and private entities. We provide our clients with the highest level of expertise, efficiency, and proven procedures in the industry. Our specialties include Title 32 Special Districts (metropolitan, water, sewer, park and recreation, and fire/EMS districts) and municipalities. Our vast knowledge of these governmental entities enables us to provide the highest quality of service. Our expert staff represents over 170 years of experience with the management of administration, finance, operation, and capital infrastructure of these governments, optimizing performance. Our complete range of governmental management services includes administration, facility management, capital asset management, governmental accounting, financial services, and district formation and organization assistance. Pinnacle Mission Build lasting mutually beneficial relationships with our clients and community by delivering sound solutions and exceptional service. Company Values Excellence in client services with effective, efficient personal processes and procedures Team Work by cooperatively providing excellent service and sound solutions Respectful professional and humble work ethic Effective Leadership modeled through example Exceeding Expectations with continual attention to the details Director of Management and Administration As a member of the Director Leadership Team, the Director of Management and Administration reports to the COO and principally performs a strategic role in the Director Leadership Team and is responsible for the overall District Management and Administration Department. The Director is responsible for planning, implementing, directing and managing staff resources, staff development, operations, and administrative functions of the District Management and Administration Department. The Director organizes, directs and oversees all aspects of client services management by establishing policies, procedures, controls, and reporting systems to ensure daily operations, legal and regulatory compliance, and client satisfaction. The Director provides leadership within the Department, and collaboratively with the other Directors and across the Company. Major Responsibilities:

• Department Management Develops, establishes and ensures adherence to Department policies and procedures related to client services and in compliance with regulatory requirements and best practice, to ensure high performing, effective and efficient client service teams. Coordinates and communicates frequently with the Assistant Director on all areas of Department Management, ensuring alignment with the Director's and the Company's leadership. Responsible for staff performance, including communication of performance issues, steps to ameliorate issues (such as training), and documentation where required. Anticipates operating challenges and situations and provide proactive approach to solutions. Researches and provides recommendations to strategically enhance systems, tools and resources for overall client services and oversees implementation. Provide annual department budget and oversee throughout the budget year. Oversight of each client budget and adherence to billable hours and agreed upon scope. Provides all department contract addendums to the COO and Director of Corporate Administration and coordinates to ensure all contracts and addendums are accounted for and executed. Participates in developing new business, including providing proposals and involvement in marketing efforts, meetings with potential clients, Metro District 101 presentations and assistance with marketing materials.
• Other Duties as Assigned Supervised by: COO Supervises: Assistant Director, Senior District Managers, District Managers, Assistant District Managers, Community Managers, Data Administrators, Community Administrators and District Administrators. Qualifications: To perform this job successfully, an individual must be able to perform each major responsibility satisfactorily. The requirements listed below are representative of the skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General Skills and Abilities: Ability to operate computers using Microsoft Windows and Microsoft Office including: Outlook, Word, and Excel, as well all additional relevant and required computer hardware and software Professional appearance and dress consistent with desired corporate image Demonstrated knowledge of industry practices and terminology Situational awareness Ability to identify problems then develop and implement solutions Strong reasoning, judgement, problem-solving and conflict resolution skills Flexibility and versatility to prioritize and manage projects to completion under multiple, rapidly changing requests Excellent organization and attention to detail Motivated, driven and engaged demeanor Ability to anticipate needs of clients and team members Able to work well under pressure, meet deadlines and follow through on work assignments Collaborative work style with an emphasis on building and fostering relationships Strong interpersonal skills, ability to communicate well at all levels of the organization. High level of integrity and dependability with a strong sense of urgency and results-orientation. Inspires and motivates others to perform well and accepts feedback from others. Must be willing to carry out company goals and policies. Improves and promotes quality and demonstrates accuracy and thoroughness. Willing to continue professional development. Language Skills: Ability to communicate (speak, read and write) in English with individuals in person, by telephone, and by email Ability to read, analyze, and interpret various documents and service plans agreements in English Ability to compose business correspondence to a variety of audiences Ability to effectively present information and respond to questions from directors, managers, consultants, constituents, various groups and staff. Mathematical Skills: Ability to calculate figures and amounts as required in maintaining and reporting expenses, estimates, budgets, discounts, interest, proportions, percentages, areas, volumes and circumferences. Reasoning Ability: Ability to solve practical problems and deal with a variety of Board of Directors, constituents, service vendors, and consultants. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Education & Experience: Bachelor's degree or equivalent experience Multiple years of experience in Public Administration and Community Management Equipment: Must be able to operate computer, fax machine, copier, telephone, motor vehicle. Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position involves work in an office and outdoors at various project sites. Estimate is 75% indoors and 25% outdoors. While performing the duties of this job, the employee is regularly required to stand and walk. Has frequent need to perform the following physical activities: bend/stoop/squat, climb stairs, push or pull, reach above shoulders. Constant needs to perform the following physical activities: writing/typing, grasping/turning, and finger dexterity. Lifting/carrying less than 10 pounds frequently. Vision requirements: constant needs to read manuals, reports, financial statements, complete forms and view computer screen. Hearing requirements: constant needs to communicate over telephone and in person. Driving Requirements: Must possess a valid Colorado Driver's License and a clean driving record to operate a company owned fleet vehicle. Ability and means to travel locally as needed, proof of liability and property damage insurance on vehicle used is required. Work Environment: The work environment characteristics described here are representative of those an individual may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual regularly works in an office environment and does not work near moving mechanical parts. The noise level in the work environment is quiet to moderate. Occasional early morning, evening and weekend hours may be required as job duties demand. Benefits: 401k Retirement Plan Employee Stock Ownership Plan Car Fleet for Business Use Insurance: Medical Insurance HDHP Plans Traditional PPO Plan Dental Insurance Vision Insurance Life and AD&D Insurance Long Term Disability Insurance Health Savings Account (H.S.A.) Flexible Spending Accounts (F.S.A.: Medical, Limited, and Dependent Care) Aflac Supplemental Insurance Paid Time Off (PTO): Vacation Time Sick Time Holiday Time Close Date: August 29th, 2023 at 5:00 PM
• Supervise Department Personnel Demonstrates Company culture and values in leadership role. Responsible for directing staff activity, preparation of department budget allocations and assigning workload. Oversees the development and mentoring of staff through clear and consistent communication using the Proficiency Review and other available information. Responsible for determining position responsibilities and proficiencies, and participation in performance evaluations. Oversees and assigns training of all staff. Holds staff accountable to Department and Employee policies and procedures. Ensures staff has appropriate and sufficient resources. Responsible for the scheduling and coordination of team members including special working arrangements and client coverage during staff PTO. Responsible for monitoring and maintaining department personnel job satisfaction, department morale, and adherence to company values. Facilitates the recruitment of new staff, including performing interviews and pre-employment skills assessment.
• Client Relations Evaluates and manages overall client expectations and client satisfaction of Department services. Oversees client budgets and holds staff accountable for under/over budget amounts in order to provide services according to defined scope and client expectations.
• Director Team Represents one-fifth of Director Leadership Team in working across departments to manage overall client services and company operations, balancing department and company needs. Provides leadership to the Director Leadership Team and to all staff in alignment with Company culture and the Director Leadership Team's shared directive. Employs teamwork to problem-solve current issues and proactively solve future issues across all departments. Demonstrates, promotes and ensures adherence to Pinnacle culture. Responsible for Department's role in the overall well-being and financial health of the Company. Implements annual goals and focus on a Department level ensuring alignment with the Company's annual goals and focus. Collaboratively develops, establishes and ensures adherence to Company policies and procedures.
• Company Relations Intentionally establish and maintain strong relationships with Department Directors and Assistant Directors to coordinate, implement and model company policies and procedures, culture and core values, and to address challenges related to daily operations and client services. Work with COO and CEO on company policies and procedures, department concerns, and overall directives of the Company. Work with COO and CEO on strategic growth and development of department client services.
• Senior District Manager/District Manager See separate s for detail on these responsibilities.