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Director Of Enrollment Services

Company

Bowie State University

Address , Bowie, 20715, Md
Employment type
Salary $95,000 - $105,000 a year
Expires 2023-06-09
Posted at 1 year ago
Job Description

Posting Details

Job Posting Information

Job Posting Number
S450

Position Title
Director of Enrollment Services

Class Title

Regular or Contingent II
Regular (PIN)

Desired Start Date

FLSA
Exempt

Salary Range
$95,000 - $105,000

Open Date
12/22/2022

Close Date

Open Until Filled
Yes

Duties and Responsibilities
  • Provide reports and data when requested by the administration.
  • Guide, lead, mentor, coach, and empower staff to provide excellent student services and encourage forward-thinking, problem-solving, continuous improvement, and professional development. Hire, train, and assess employees.
  • Represent the One-Stop internally and externally as needed.
  • Support students and staff with complex issues, resolve referrals from other offices, and solve or de-escalate complicated issues using professional judgment and individual discretion.
  • Acts as a Subject Matter Expert (SME) for the Office of Admissions, Student Accounts, Registrar, Financial Aid, and New Student Experiences.
  • Provide data-inspired leadership and decision-making in the operations of the One-Stop Student Success Center.
  • Stay current on trends, emerging systems, and new services by attending conferences, workshops, and webinars, participating in consortiums, reading research regarding best practices, etc.
  • Collaborate with other units and offices to solve issues that may arise and ensure streamlined, effective communication and promotions.
  • Performs other related duties as assigned.
  • Triages documents submitted by students.
  • Knowledgeable of policies and procedures regarding state, federal and institutional requirements.
  • Plan, prioritize, implement, and execute excellent student-centered services and activities that contribute to the university’s goals and objectives.
  • Effectively communicates, verbally and in writing, with students, parents, and the University community.

Minimum Qualifications

Education
A Bachelor’s degree required.

Experience
A minimum of three (3) years of experience in a customer service environment are required.

Knowledge Skills and Abilities
Excellent listening skills; Excellent interpersonal and communication skills; Ability to interact with students and parents in a pleasant and courteous manner; Ability to work independently, multi-task, prioritize, and be a self-motivator; and Experience with Microsoft Office software.

Conditions of Employment
Please be advised, COVID-19 vaccinations are not required but strongly encouraged for faculty and staff to be employed at Bowie State University. This protocol is subject to change.

Other
Non-Union Position.
BSU offers a generous benefits package, which includes 22 vacation days, 13 holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
For best consideration please apply by January 22, 2023.

Posting Detail Information

Special Instructions to Applicant

Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2594

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • Yes
  • No
  • * Do you have a bachelor's degree?
    • Yes
    • No
  • * Do you have a minimum of three (3) years of experience in a customer service environment?
    • Yes
    • No
  • No
  • Yes

Applicant Documents

Required Documents
  • Resume
  • Cover Letter/Letter of Application
Optional Documents