Director Of Business Operations

DIRECTOR OF BUSINESS OPERATIONS

REPORTS TO: Executive Director

PAYMENT SCHEDULE: Bi-weekly

TERM: Full- Time, Exempt

LOCATION: Charleston, SC. This role requires a hands-on leader to oversee a successful team in an office/campus hybrid environment most of the year and is not a fully remote role.

Benefits Offered

• 401(K) Retirement Plan with non-elective employer contribution
• Flexible + Hybrid Working Environment
• Employer-Paid Health Benefits
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Wellness Benefits
• Paid Holidays
• Casual dress
• Annual Performance Bonus
• Cell phone reimbursements
• Unlimited Vacation

Overview

The Operations Director is responsible for overseeing the operational activities of the organization, ensuring that the organization is managed and operating efficiently and effectively. This director will report to the Executive Director and support long-term strategic planning, organization operations, and key business functions. The Operations Director supports execution of the organization's mission, vision and key operational functions under the direction of the Executive Director.

They Recognize And Use Our Mission And Higher Purpose As a Guide In Every Decision Made On Behalf Of The Organization

The Director of Business Operations is committed to act as a brand representative of Charleston Wine + Food and portray our values of people first, community, and good stewardship.

Mission: To celebrate, educate, enrich, and promote the Lowcountry's diverse culinary + hospitality community through world-class experiences.

Higher Purpose: to be a catalyst for connections that inspire curiosity through thoughtful storytelling and meaningful experiences with a sense of place.

Principal Accountabilities

OPERATIONS

• Reviews, analyzes, and evaluates business procedures to ensure all are in alignment with the organization's mission and core values.
• Analyzes financial statements, ticketing sales reports and other performance indicators
• Improves customer service and key stakeholder satisfaction through policy and procedural changes.
• Innovates by applying new technologies in the workplace
• Ensures work environments are adequate and safe.
• Assists with the negotiation or approval of contracts and agreements
• Projects a positive image of the organization to employees, customers, industry, and community.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of revenue in each division to achieve financial objectives.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the organization's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Identifies to improve performance, policies and programs throughout the organization as a whole
• Directs and oversees an organization's financial and budgetary activities
• Draws on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Consults with other executives, staff and board members about operations to provide the best possible solutions and plans
• Manages actual to budget data for all operational budgets. Ensure that the organization is properly tracking spending and ensure proper documentation for over or under spending.
• Implements policies and procedures that will improve day-to-day operations.

LEADERSHIP

• Acts as a key player in the development of goals, strategic initiatives and planning efforts for the organization
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
• Participates in the hiring and training of departmental managers.
• Oversees the administration of human resource programs including, but not limited to, compensation administration, benefits, and leaves of absence; recognition, and morale; occupational health and safety; and training and development.
• Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
• Works with the organization's departments to collaborate on organizational timelines to ensure all are working collaboratively toward our mutual goals
• Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention.
• Facilities and encourages a culture of cross-collaboration, open communication, and solutions-oriented approaches to challenges

REQUIRED SKILLS + ABILITIES:

• Minimum of a bachelor's degree in business, administration or a related financial field or comparable work experience.
• Excellent analytical, decision-making, and problem-solving skills.
• Ability to do physical work at times (lifting boxes (can lift up to 50 lbs.), field set-up)
• Established experience of evaluating, onboarding, training, supervising and motivating employees.
• Established experience leading the operations of a nonprofit organization or business
• Proficient with the use of computers and software programs used in finance and business.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• HR certificate or equivalent experience required
• Comfortable working in an outdoor setting at times (rain, cold, mud)
• Competent in Microsoft Office, G-Suite Software + Drive, interoffice communication channels such as Slack and Asana.
• Excellent organizational skills and attention to detail.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice at the discretion of the Management based on business demands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Charleston Wine + Food is committed to the principles of diversity and equal employment opportunity, and to comply with all federal, state, and local laws that are applicable to equal employment.

It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, creed, age, civil union status, domestic partnership status, affectional or sexual orientation or identity, sex, gender identity or expression, national origin or ancestry, marital status, status as a disabled or Vietnam era veteran, service in the federal or state military, liability for military service, arrest or conviction record, union affiliation, pregnancy or breastfeeding, medical or genetic information, atypical hereditary cellular blood trait, refusal to submit to a genetic test or make test results available to CHSWF, or status as a qualified individual with a disability, in accordance with applicable laws.