Director Of Operations Jobs

The Director of Operations will report directly to the Vice President of Operations and be responsible for overseeing the overall operations for an assigned group of Hotels within the Charlestowne Hotels portfolio. This person will serve as the primary contact of multiple hotels for operations, sales and marketing, and implementation of brand/corporate initiatives, and will be accountable for directing management and employee functions at any of the properties within the assigned group. This position will be key in leading the effort to improve financial performance by assessing economic factors, understanding demographic trends, enhancing the brand, leveraging relationships and enhancing guest satisfaction through a variety of tools, while ensuring strict expense control to yield positive results and growth.

Core Knowledge & Competencies:

• Has the ability to provide candid feedback to senior management on the health of the client relationship
• Comfortable acting as the primary liaison between owners, franchises and corporate
• Takes ownership of results
• Builds and sustains positive relationships with all constituencies
• Proactively coaches, motivates, rewards and corrects subordinates
• Focuses on the needs of the guest and is observant of guest behaviors

Responsibilities Include:

• Aid in establishing, communicating and implementing operating standards, tools, and resources
• Conduct on-site hotel visits and prepare property reports and action plans for the hotel owners, leadership, general managers and corporate staff
• Monitor project management work via site inspections to ensure conformance to plans
• Ensure on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policy and procedure
• Update and discuss adverse incidents, operational issues, claims, and customer service issues for impact and corrective processes
• Take part in Brand Area Manager visits (i.e. IHG, Choice, Best Western, etc.)
• Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense, and maximize revenue
• Develop and leverage internal and external partnerships to maximize achievement of business goals
• Provide technical and knowledge guidance as subject matter experts
• Manage regional expenses to be within annual budgetary guidelines
• Manage overall financial performance by analyzing and reconciling financial reports, determining trends and areas of opportunities, advising others on cost control methods and budgetary trends
• Maintain regular visibility and communication with clients/owners to ensure contract obligations are continuously being met and concerns are addressed in a timely manner
• Routinely audit hotel summary reports and records as required, submitting requested reports and statistics
• Attend conferences for each of the brands that are within the organization
• Assist hotel management and teams in successful completion of all goals, plans, and reports
• Support development by identifying new business opportunities in the region
• Maintain compliance with established policies, procedures, objectives, quality assurance, safety, and environmental and infection control
• Develop short term action plans and long range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created
• Participate in the implementation of goals and the successful rollout of initiatives and programs
• Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency
• Suggest operational and capital improvements for the client hotels
• Ensure that all safety and brand standards are maintained
• Coach and council all management in assigned group of hotels to ensure key performance is met
• Coordinate with Corporate Director of Human Resources, Vice President(s), or COO on personnel issues
• Ensure acquisition and development of competitive talent and promote opportunities for attracting and retaining high performing talent; ensuring adequate staff to meet operational requirements
• Ensure hotels are meeting operational budgets
• Develop and submit property and overall region reports to the Executive Committee and COO on a consistent basis
• Partner with other internal departments to continuously optimize financial and guest satisfaction results

Requirements:

• Minimum of at least 3 years of multi-property oversight
• Keeps abreast of latest industry products, services, information and best practices
• Bachelors degree in Hospitality Management is preferred
• Able to travel to hotels within selected region
• Manages time efficiently to meet established project deadlines
• Follows-through and follows-up on his/her own work and the work of others
• Possesses a strong ability to perform independently as well as within a team environment
• Possesses an ownership mentality
• Highly organized and able to use organizational tools to track multiple tasks
• Enjoys a variety of tasks and being highly mobile
• Experienced at operating successful properties and delivering results

Brand: Charlestowne Hotels
Address: 28 Bridgeside Blvd Suite 201 Charleston, SC - 29464
Property Description: Charlestowne Corporate Office
Property Number: 7230