Director Of At-Need Operations

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Lead the Interment Office, Mortuary Office and Memorial Department in accordance with Company policy and state and federal regulations by using skills and experience in business management, leadership, risk management, human resources development, and professional development to provide excellent service to every customer and achieve departmental service and financial goals.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations:

A. Business & Sales Management

7.Understand and achieve annual SMART goals applied to each area.

B. Leadership

1.Provide leadership to all departments in the areas of responsibility by setting the example, providing encouragement and support, and insuring that the staff is trained at regular intervals. 2.Ensure that open two-way communication occurs daily with all the staff; schedule monthly staff meetings with written agendas and action items; maintain written records of the meetings. 3.Champion the Company’s strategic goals by understanding them, articulating them, and partner with Operations Management to achieve those goals. 4.Consistently model Company values of respect, integrity, service excellence and enduring relationships. 5.Align department goals and activities with the Company goals. 6.Actively participate and contribute in cross-functional dialogue to improve customer service, increase productivity and profitability. 7.Actively participate in and promote Town Hall meetings for improved employee communications. 8.Consistently demonstrate a high level of critical thinking when providing solutions to business issues. 9.Maintain a positive working relationship with co-workers. 10.Promote a safe work environment for all employees. 11.Establish and maintain clear written job expectations, procedures, and quality service guidelines for At-Need Administration as necessary. 12.Provide constructive feedback and positive recognition when appropriate. 13.Take appropriate accountability measures when required. 14.Demonstrate active support for senior management and the Company in meetings, in training, and in one-on-ones.

C. Risk Management

1.Ensure that all Office activities are conducted in accordance with the rules and regulations of the Company and with state and federal regulatory agencies so that no fines or citations are issued for noncompliance. 2.Ensure that regular Health & Safety Meetings are held and documented, and that all staff are fully trained in every health & safety regulation.

D. Human Resources Development

1.Provide regular training, cross-training, skill enhancement, and educational opportunities for all staff; ensure that all these efforts are documented and that records are placed in the Offices’ training files and in the Employee Personnel File in Human Resources. 2.Ensure that the AOR’s human resource development plans are aligned with the Company business strategy. 3.Actively promote Town Hall Meetings to encourage open employee communication, and encourage contributions to and reading of the Buzz Newsletter to foster teamwork and unity. 4.Work with staff to set periodic attainable goals in each area of their responsibilities; regularly monitor progress to stay on track; and ensure that goals are aligned with Company strategy.

E. Professional Development

1.Work with the Vice President of Mortuary Operations to set professional development goals and schedules. 2.Ensure that seminars, classes, and other professional development opportunities are aligned with Company strategy; and that they contribute to job satisfaction and personal growth. 3.Participate in community organizations and events that promote Rose Hills and that are aligned with the Company community relations plan.

Key Competencies:

As Mid-Level Management, incumbent is expected to meet or exceed the Key Competency requirements of Active Learning, Aligning Performance for Success, Driving Execution, and Technology Savvy, Meeting the behavior standards in each Competency links directly to the annual Performance Review.

Experience and Education:

• Valid CA Driver’s License required
• CA Crematory Manager’s License preferred
• Five years or more of supervisory or management experience required
• CA Cemetery Manager’s License preferred
• Retail sales and customer service background a plus
• CA Funeral Director’s License preferred
• Five years or more of experience within the funeral and cemetery services industry required
• B.A. preferred, Minimum of A.A. degree required

Special Skills:

• Ability to multi-task, prioritize tasks, and differentiate level of importance
• Ability to successfully direct at-need arrangements
• Diplomacy under pressure
• Demonstrated skill in achieving operation goals
• Ability to train others
• Warmth, compassion, empathy
• Advanced proficiency in HMIS
• Knowledge of policy development, EEO, and Cal OSHA regulations
• Excellent interpersonal relations skills
• Public speaking skills
• Advanced presentation skills using MS PowerPoint
• Networking throughout the community
• Advanced level writing composition skills
• Excellent oral and written English communications skills
• Good interpersonal skills to relate well with people at all levels
• Advanced level skill us MS Word
• High level of communication and listening skills
• Self-motivated and flexible
• Problem solving skills
• Detail-mindedness
• Knowledge of Rose Hills Park Rules & Regulations
• Cultural sensitivity to the diverse community that Rose Hills serves
• High level of critical thinking and problem solving
• Advanced PC skill with MSWord, Excel, and Outlook
• Advanced level skill using MS Excel

Working Environment:

Work indoors arranging funeral services for grieving families. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times. Must work daily with interruptions and changing schedules; be able to work a flexible schedule, depending on business needs; work occasional evenings and/or weekends.

Physical Requirements:

Work with grieving families; handle emotional situations with professionalism; have the physical stamina to manage a team of Managers, Supervisors and Associates working in emotionally charged situations; occasionally must be able to lift, pull, push up to approximately 200# (caskets, human remains); must be able to work with and around human remains.

Compensation:

Exempt: $120,000 - $140,000 a year

Plus inclusion in the Company Incentive Compensation Program

Benefits (dependent upon eligibility):

MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Postal Code: 90601

Category (Portal Searching): Operations

Job Location: US-CA - Whittier

Job Profile ID: R00133

Time Type: Full time

Location Name: Rose Hills Company