Director, Maintenance Operations (San Diego)

Position Summary:

The Maintenance Operations Director (MOD) is responsible for the overall performance of the maintenance processes within a portfolio of Communities. This position works collaboratively with Community Management to ensure that maintenance personnel within the assigned portfolio are performing duties properly, provides oversight, inspections and training, and advises Community Management on issues. This position also ensures that Company standards are being followed for all major maintenance functions, including pools, central systems, Unit Turns and supply inventories. Additionally, this position may manage capital projects and oversee large scale maintenance projects. This position is a knowledge leader for maintenance issues within a portfolio of communities.

Reports to: Maintenance Operations Senior Director

Direct Reports: None, although the position may provide direct supervision of Service Managers and Service Associates as situations dictate.

Job Duties:

The most significant responsibilities for the Maintenance Operations Director are:

Maintenance Leadership for a Portfolio of Communities

• Coordinates rollout of any centralized maintenance initiatives or centralized systems within the Portfolio
• Ensures that workloads are appropriate for Service Managers, Service Technicians, Housekeepers, Painters and Porters (collectively known as “Service Associates”) throughout the Portfolio and advises the VP Management Team on requirements for maintenance staffing, in accordance with Company standards
• Conducts ongoing informal inspections and frequent visits to Communities to assess maintenance performance and to assist the VP Management Team with resolution of maintenance issues
• At the direction of Maintenance Operations, works in conjunction with the VP of Community Management, Senior Directors, General Managers and Community Managers (the “VP Management Team”) to advise on Maintenance issues, communicate Company standards and to ensure the correct execution of maintenance services throughout the assigned portfolio of Communities (“the Portfolio”).

Recruiting, Training and Safety Compliance

• Administers testing for technical skills to candidates, as required by Human Resources and the VP Management Team
• Recommends, coordinates and provides, as required, one-on-one training, group training and oversight to Service Associates on maintenance procedures
• Conducts interviews and provides evaluations for candidates for Service Associate positions

Responsibility for Community Standards and Safety Compliance

• Communicates changes on Company standards and initiatives to the VP Team and Service Associates
• Provides ongoing status reports to the VP Management Team on observations and advises on non-compliance with Company standards
• Promotes safe work practices through direct monitoring and training of Service Associates
• Through inspections and direct monitoring, verifies all work is carried out by Service Associates in a safe manner with adherence to all Company standards and OSHA guidelines for safety
• Works with other ICAC functions including Reinvestment, Landscape Management and Project Management, as required, to ensure Company standards are maintained throughout the Portfolio
• Through inspections and audits, ensures Community buildings, common areas and grounds are maintained to Company standards

Minimum Qualifications / Other Expectations:

• P&L responsibility; budget accountability
• CEM a plus
• EPA Universal CFC Certification preferred
• IFMA credential CFM or FMP, or BOMI credential RPA or FMA a plus
• MS Office, intermediate level; MS Project expertise a plus
• CMMS Platform Experience preferred
• Strong preference for a four year degree from a college or university in business or related discipline
• 5 years experience leading/managing a team of 6 or more in a service organization
• 5 years experience in maintenance/repair services, facilities or property management