Director, Logistics & Partner Management

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

The Director, Logistics & Partner Management will lead our field services workforce and key external relationships, ensuring we have the right programs in place to implement, run, and innovate our overall Service Delivery Operations in support of Customer Onboarding. You’ll be driving scalable growth, creating strong partnerships with vendors performing implementation services, managing category costs, and delivering world class customer experience. The position will have overall accountability for managing and optimizing all field resources, ensuring resource optimization and utilization, cost containment and efficiency across all field services provided by Toast. You will be tasked with managing a rockstar team executing a high volume of work orders, and an engaged partner ecosystem performing Toast implementations across the country. Collaboration is huge! You must be able to establish and maintain collaborative partnerships, with strong communication, relationship building, and organizational skills.

About this roll* (Responsibilities)

The Director is an effective leader and communicator in working with some of Toast’s most important service partners. You have the ability to develop and manage relationships, influence strategy and execute, negotiate complex business terms, drive results, and demonstrate competency with business and financial analytics.

Partner Management

• Responsible for full-cycle vendor management of contingent technician workforce delivering quality onsite POS installation services. Balance large competitive pursuits and scalable on-contract programs. Determining qualifiers for selection and best value criteria, controlling pricing structure and contract management.
• Drive for operational excellence, enhancing the practices of execution management, partner governance and strategic operational change for our partner services programs.
• Create field operations roadmap in partnership with key cross functional leaders to ensure our infrastructure, tools, processes evolve to deliver a positive customer experience

Logistics

• Key leader in the development, effective management, and operational optimization of our resource management team, tools and process.
• Collaborate on process improvement initiatives to improve the overall impact of the Logistics team and enable the business to meet key strategic priorities. Develops and leads projects and strategies that are tied to the scheduling optimization of our external partners.
• Collaborates cross-functionally to understand and optimize process for Field Operations projects and initiatives as well as working with internal partners to validate or update KPIs and metrics.
• Leads resource management strategy to ensure we operate effectively in support of our performance targets and LRP.

Do you have the right ingredients*? (Requirements)

• Proven ability to build a strong team of direct reports and to actively develop the team’s potential through coaching and effective performance management.
• Demonstrated experience developing and providing sound, data-driven guidance and decisions to senior business leadership on operational strategies and performance
• Strong understanding of contract management principles, procurement processes, and vendor relationship management
• Bias for action; performance-driven with the confidence to operate independently
• Experience with full-cycle vendor selection and management, including developing statements of work (SOW), cost analysis, contract negotiations, and performance reporting.
• Proven ability to develop and manage relationships, influence strategy and execute, negotiate business terms, drive results, and demonstrate competency with business and financial analytics.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

• Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].