Director, Crisis Management Jobs

The Director, Crisis Management, is responsible for providing oversight of McDonald’s Crisis Management program, including developing tools and practices to drive proactive crisis preparedness and streamlined crisis response in the event of a disruption. Coaches functional and market leadership in development of crisis response protocols, facilitates scenario-based tabletop exercises and assesses effectiveness. Gathers feedback on existing crisis management activities and prepares periodic reports for Senior Leadership. Position reports to Senior Director, Global Intelligence.

Key Responsibilities:

Oversee Crisis Management Framework:

• Integrate Crisis Management with functions and markets as appropriate
• Leverage existing functional processes and personnel to monitor and report on existing capabilities and potential opportunities
• Provide on-call support to the business in large-scale crisis matters
• Staff Crisis Management Teams as appropriate
• Provide a consistent and efficient approach to develop tools and practices to drive proactive crisis preparedness and streamlined crisis response in the event of a disruption
• Oversee McDonald’s framework, including implementing enhancements to a uniform and sustainable Crisis Management process and a common language

Coaching and Exercise Facilitation:

• Benchmark with external organizations and peers to identify trends and best practices and incorporate relevant learnings into McDonald's process
• Facilitate scenario-based tabletop exercises and assess effectiveness
• Serve in an advisory role for segment and market leadership, assist in surfacing market level best practices and opportunities that may result in enterprise-wide impact
• Support functional, market and project leads, along with other System subject matter experts as they develop crisis response protocols aligned to the framework

Monitoring and Reporting:

• Engage functions and markets as appropriate to monitor current capabilities, evolving needs and action plans for identified opportunities
• Work with functions, segments and markets to coordinate periodic “deep dive” assessments of crisis preparedness, and report outcomes and effectiveness to Senior Leadership and other relevant teams, such as Enterprise Risk Management and Internal Audit, among others

Internal and External Engagement:

• Engage external resources including peers, advisory firms, and professional organizations to benchmark and interject outside perspectives with respect to innovations in crisis management, and align with best practices
• Build strong internal relationships, including with global functions and segment and market leadership, to ensure access and insight into current crisis preparedness capabilities and crisis management protocols to provide an enterprise-wide perspective
• Perform other projects and provide additional support as assigned

• Experience as a Global Intelligence practitioner considered a plus
• Experience implementing a crisis management program, including advising leadership on program enhancements and leveraging internal and external resources strongly preferred
• Extensive experience with Crisis Management in a global corporate setting
• Bachelor’s degree required. Master’s degree or equivalent in relevant field preferred
• Proficiency in Microsoft Word, PowerPoint, and Excel required
• Strong project management and reporting skills
• Experience interacting at all levels of an organization, including staff, management and executives

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