Director Client Service, Life Sciences

Title: Director Client Service US

Location: NYC (Hybrid)

Pay Band based in NY, NY: 190-250k

YOUR ROLE:

As a Director of Client Service, you will have a unique opportunity to manage and develop a set of core accounts with a high performing team of experienced business professionals and entrepreneurs. You will play a key role in shaping the future of the company and have an impact on the market by launching innovative offerings and delivering outstanding projects. You will work closely with senior leaders from the Client Service, Commercial and other functions, and experience the collaborative leadership style of Genioo.

You bring diverse experience within life sciences, which may include a mix of R&D, Commercial, TechOps, Supply Chain, Finance, Implementation, Digital and M&A. You are able to develop these functional areas effectively at your core clients, as well as act as a subject matter expert to other Genioo Client Service peers leading other accounts.

WHAT YOU'LL DO:

• Step in as a problem solver to help develop recommendations, effectively resolve issues and keep projects running on time and on budget.
• Contribute to the development of a fast-growing organization and scaling of internal functions.
• Partner with the Commercial / Sales team to ensure a smooth transition from sales to service and to align on extension opportunities.
• Lead both large-scale and smaller project teams that include independent consultants and client team members with involvement across all phases of the project.
• Manage & grow core accounts while building & strengthening relationships with key project stakeholders.
• Manage client service / project delivery for leading Life Sciences companies in the US.
• Be creative and innovative when it comes to expanding service offerings and solutions.
• Provide comprehensive solutions and develop compelling proposals for business challenges for our clients, particularly related to productivity, operational excellence, transformation, implementation and change management.

WHO YOU ARE:

• You’ve been consulting with Life Sciences businesses for at least 8 years and have worked for a leading Management Consulting firm.
• You are an experienced project manager with a strong track record of successful project delivery.
• You have optimally also spent time in a corporate role, and understand how large life sciences firms operate, make decisions, and get work done.
• You have 10 - 15 years of experience and focus on execution, client success and use a hands-on approach to get things done.
• You have the entrepreneurial enthusiasm to help build a cutting-edge business and change the way companies do project work.
• You have a talent for synthesizing complex topics and explaining them in easily understood terms to a variety of stakeholders.
• You have excellent communication and listening skills combined with the ability to know when to add relevant value to discussions based on a particular audience.
• You have a contagious passion combined with demonstrated leadership in motivating people.

WHY GENIOO?

• FIND WHAT YOU LOVE AND DO MORE OF IT - We don’t believe in boundaries, but we do believe in unique abilities. As we build and shape the future of Genioo, there are endless opportunities for you to get involved, truly find your talents and do more of what you love.
• IMPACT LEADING LIFE SCIENCES BRANDS - We’ll throw open the doors to an influential and powerful industry of Fortune 500 clients, and high-impact, high-visibility projects that will build a better future and define your career.
• SHAPE THE COMPANY, LEAVE YOUR MARK - You’ll help co-create our future – growing our functions, expanding our practices, and championing initiatives to deliver our goals. We’ll design a better future and build it together.
• STRETCH, LEARN, AND BREAK THROUGH YOUR GROWTH CEILING - We value diverse perspectives and opinions, and you’ll get involved in a wide variety of projects. We encourage you to say ‘yes’ to steep learning curves that challenge you to grow every day.

WHAT WE OFFER:

• Genioo sponsored lunch when you work on-site.
• Paid time-off package that includes vacation time, paid training days, company-observed holidays, and sick days.
• Regular social events, from office rooftop barbecues to team excursions, all focused on building the Genioo spirit and bringing cross-functional, regional, and global teams together.
• Company events and workshops that bring us together cross-functionally to shape the future of Genioo, invest in our culture, and drive our mutual success.
• Hybrid work environment (2 days/week on-site) with 4 weeks of fully remote work per year to work from wherever you want.

WONDERING WHO WE ARE AND WHY WE ARE DIFFERENT?

We’re a global consulting firm, a fast-growing one. But we’re not like any other consulting firm you know. And nor are we trying to be.

Our purpose is far greater:

To connect, inspire, and enable ambitious minds. So that together, we can experience the joy of turning ideas into reality.

We know ambitious leaders have big dreams to change their organizations for the better and to build a brighter future. But experience tells us, turning big ideas into reality is never easy. Complex projects quickly spiral out of control when they hit the unknown. And traditional firms bring inherent trade-offs – rigid scope, high costs, silos, and inexperienced teams.

Instead, our pioneering approach combines the best of consulting, staffing, and change management firms to take leaders on a journey of strategy realization. We get deep into the heart of what really matters to them to help bring their critical projects and large-scale transformations to life.

We’re the partner of choice for daring leaders in Life Sciences and Private Equity who believe in defying convention to drive business value and build high-performing teams. And our fundamental belief in a seamless, collaborative, and enjoyable project experience ultimately delivers long-term value and success.