Director, Athletic Facilities And Operations

Director, Athletic Facilities and Operations

Position Type:

Regular

Pay Frequency:

Annual

A. POSITION PURPOSE

The Director of Athletic Facilities and Operations is responsible for event coordination and management of assigned events and facilities. This position is responsible for the training and supervising of third party contracted security and cleaning services and will oversee and integrate the use of third-party departmental applications. The position will be the primary contact for summer camps, external rentals, and facility work orders. This position will utilize specific work skills, personal judgment, and superior communication skills to ensure smooth and positive game-day operations for our patrons.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Event Management

• In the event of an emergency, take charge of the situation and determine the safest course of action.
• Coordinate with Bon Appetit for event support.
• Coordinate with Campus Safety for support at the event.
• Direct staff to prepare the facility prior to the game and reset the facility after the game.
• Act as a representative of Santa Clara University to patrons, visiting teams, and game officials. Utilize discretion and judgment to ensure their safety and positive experience.
• Coordinate and schedule specialized workers for replay and table crew.
• Ensure a safe and pleasant environment for events by supervising crowd control, customer service, visiting team and game official liaison, and pre-game and half-time event management.
• Serve as the lead event manager for assigned sports. Direct the operation of the students, adult workers, third-party vendors, and other personnel.

2. Facility Operations

• Lead the external rental selection in adherence to the University's Non-Profit policy, communication, coordination, supervision, and potential staffing with external groups.
• Oversight of PC purchasing for the department. Including inventory of all computers, managing requests for replacement, and coordinating schedules for upgrades.
• Coordinate summer camp scheduling for the department. This process will communicate with the following campus partners: Campus Recreation, Parking and Transportation, Sports Medicine, Business Office, and Compliance.
• Communication and scheduling of security for select home athletic and external events.
• Creating and managing an internal work order request system for all athletic facilities and grounds.
• Communication and scheduling of concessions for all home athletic events and external rentals that require concessions.

3. Supervisory Duties

• Evaluate, hire, and oversee 1-2 graduate assistants each year.
• Hire, train and manage student staff to ensure coverage in a variety of capacities.
• Directly supervise student workers and game assistant staff in the following areas:

Equipment Room (10-12 student workers, approx. 30-35 hours per week)

Game Staff - Student (13-15 workers, approx. 15-20 hours per week)

Game Staff - Game Assistant (3-5 adult workers, approx. 15-20 hours per week)

Daily Operations and Facilities - (2-3 students, approx. 15-20 hours per week)

• External event communications to concessions, officials, security, parking and transportation, and visiting teams.
• Monitor adherence to guidelines.
• Recruit, train, and manage all Graduate Assistants. Structure responsibilities that benefit the department and aid in the career growth of Graduate Assistants.
• Manage the hiring process for student-workers to ensure SCU HR compliance.
• Create and manage student worker plans including; goals and objectives, improvement plans or termination plans, if necessary.
• Manage student worker handbook and guidelines.