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Digital Product Owner I-Ii - Remote Az

Company

Blue Cross Blue Shield of Arizona
Address , Phoenix, 85021, Az
Employment type FULL_TIME
Salary
Expires 2023-10-04
Posted at 9 months ago
Job Description
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
This remote work opportunity requires residency, and work to be performed, within the State of Arizona
Purpose of the job
The Digital Product Owner creates the vision and provides direction in executing business integration of all digital initiatives, including web site development, mobile platform and presence, creative development, content management, self-service adoption, interactive customer/stakeholders communications, and ongoing maintenance of assigned digital application(s).
Qualifications
REQUIRED QUALIFICATIONS
Required Work Experience
Experience in digital product ownership, website management, digital marketing, or technology.
  • Level 3 - 6 years
  • Level 2 - 4 years
  • Level 1 - 2 years
Experience conducting user research through surveys, interviews and workshops, and uncovering trends and opportunities through analytics. Working with personas, user flows and product/feature roadmaps
  • Level 3 - 5 years
  • Level 1 - 1 years
  • Level 2 - 3 years
Experience working with personas, user flows, and product/feature roadmaps
  • Level 2 - 2 years
  • Level 3 - 4 years
Experience with agile concepts, especially with defining epics and use cases to inform feature design and development, and what success looks like.
  • Level 3 - 6 years
  • Level 1 - 2 years
  • Level 2 - 4 years
Experience in project management and working with Agile / Scrum work environments as a product owner, writing user stories and following the development process through user story acceptance.
  • Level 1 - 2 years
  • Level 3 - 6 years
  • Level 2 - 4 years
Required Education
  • High-School Diploma or GED in general field of study
Required Licenses
  • N/A
Required Certifications
  • Achievement of agile product owner certification within 12 months of placement
PREFERRED QUALIFICATIONS
Preferred Work Experience
Experience in digital product ownership, website management, digital marketing, or technology.
  • Level 2 - 6 years
  • Level 3 - 8 years
  • Level 1 - 4 years
Experience conducting user research through surveys, interviews and workshops, and uncovering trends and opportunities through analytics. working with personas, user flows and product/feature roadmaps
  • Level 2 - 4 years
  • Level 1 - 2 years
  • Level 3 - 6 years
Experience working with personas, user flows, and product/feature roadmaps
  • Level 2 - 4 years
  • Level 3 - 6 years
Experience with agile concepts, especially with defining epics and use cases to inform feature design and development, and what success looks like.
  • Level 2 - 5 years
  • Level 3 - 7 years
  • Level 1 - 3 years
Experience working with Scrum/Kanban work environments as a product owner, writing user stories and following the development process through user story acceptance.
  • Level 1 - 3 years
  • Level 2 - 5 years
  • Level 3 - 7 years
Preferred Education
  • Master’s Degree in Computer Science, Information Systems, Business, or a related field (Level 3)
  • Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (Levels 1 - 2)
Preferred Licenses
  • N/A
Preferred Certifications
  • Project Management Certification (PMP) (All levels)
  • Advanced Certified Product Owner (Level II, III)
  • Certified Product Owner (All levels)

ESSENTIAL job functions AND RESPONSIBILITIES
Level 1 – Performs job functions with moderate supervision
  • Create release notes for stakeholders and update training documents for production support team
  • Interface with internal/external customers and clearly communicate complex technical topics to non-technical audiences
  • Develop test plans, perform testing and post-production validation.
  • Create and maintain the product vision and roadmap by taking inputs from key stakeholders
  • Actively participate in Sprint ceremonies and partner with Scrum Master in supporting agile framework
  • Partner with the UX/UI designer in creation and reviewing concept designs and wireframes
  • Work within the scrum teams on a daily basis to set clear direction and expectations, articulate business requirements, remove roadblocks, and provide subject matter expertise through constant communication and collaboration with the delivery team, designers, and business stakeholders.
  • Responsible for articulating the business needs and requirements into high-quality epics, features, user stories.
  • Prioritize features based on highest value in delivering valuable user experiences
  • Lead, collaborate, and motivate a cross-functional teams to develop, execute and release in alignment with product roadmap and corporate initiatives
  • Develop a deep understanding of the customer and product needs
  • Create and review test cases against user story acceptance criteria
  • Accountable to consistently maintain and refine the product backlog and ensure the creation and prioritization of user stories with detailed and well vetted acceptance criteria
Level 2 - Performs job functions with minimum oversight (in addition to level 1 activities)
  • Enhance and manage reporting/data analysis on key Digital Product performance indicators as they apply to major business performance measures
  • Evaluate high-level project information and assess project components to forecast work effort required
  • Research and analyze market, the users, and the roadmap for the product
  • Assist management in project support and project resource planning
  • Provide peer-level review and mentoring to level 1
  • Ensure Service Level Agreements between department and operational or technical areas are met
  • Define product vision, road-map and growth opportunities
  • Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
  • Act as primary operational contact for internal and external customers when needed / in the absence of manager.
  • Assure that proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption in the organization and our customers
  • Lead, instruct, direct, and check the work of other team members
Level 3 - Performs job functions in a lead capacity and mentors’ peers
  • Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
  • Coach and help develop team members; Facilitate problem solving and collaboration
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort; provide the team with a vision of the project objectives
  • Support manager in the oversight of business activities related to the planning and tactical execution
  • Enhance and manage reporting/data analysis on key Digital Product performance indicators as they apply to major business performance measures
  • Provide leadership and mentorship to team members in the areas of external research and benchmarking, business analysis, and implementation of electronic solutions to our customers
  • Ensure Service Level Agreements between department and operational or technical areas are met
  • Act as primary operational contact for internal and external customers when needed / in the absence of manager
  • Ensure the existence of documented department policies and procedures. Assures quality of review through peer quality review functions throughout the department
  • Be the champion and advocate best user experience practices within digital channels
  • Assure that proper change management protocols are followed to maximize benefit and alleviate unnecessary disruption in the organization and our customers
  • Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
  • Assist manager in the day-to-day operations of the department
ALL LEVELS
  • Perform all other duties as assigned
  • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Maintain up-to-date knowledge of developments in technology-related industries
  • Participate in corporate quality programs
REQUIRED COMPETENCIES
Required Job Skills (Applies to All Levels)
  • Excellent organizational and time management skills
  • Sharp analytical and problem-solving skills
  • Creative thinker with a vision
  • Attention to details
  • Interpersonal and oral communication skills
  • Knowledge of digital products and usability best practices.
Required Professional Competencies (Applies to All Levels)
  • Conceptualize and create intuitive, engaging, and brand-consistent websites, mobile applications, and voice portals. Recognize key site and industry trends that influence digital (online and mobile) experience.
  • Use analytics, research, and usability testing to improve user experience and support business goals.
  • Systems research and analysis.
  • Prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perseverance in the face of resistance or setbacks.
  • Analytical skills to support independent and effective decisions
  • Knowledge of business requirements development and user acceptance testing. Ability to strategize, prioritize and execute against established eChannel roadmap. Maintain confidentiality and privacy
  • Creative judgment and ability to think strategically. Conceptual and tactical planning skills.
  • Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
  • The ability to communicate at all levels, the role will require the Product Owner to be able to communicate effectively with their team, a peer network of stakeholders, senior executives, technical resources as well as staff in other countries.
  • Analytical knowledge to generate reports based on available data and make decisions based on reported data
  • Analyze seemingly disparate and unconnected information and translate it into customer experiences and business requirements. Proficiency in business process design and bridging design to technology solutions.
  • Effective interpersonal skills and ability to maintain positive working relationship with others.
Required Leadership Experience and Competencies (Applies to All Levels)
  • Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.
  • Build synergy with a diverse team in an ever changing environment.
PREFERRED COMPETENCIES
Preferred Job Skills (Applies to All Levels)
  • Advanced proficiency in spreadsheet, database and word processing software
  • Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Advanced PC proficiency
Preferred Professional Competencies (Applies to All Levels)
  • Advanced systems research and analysis expertise
  • Work with ambiguous and conflicting information while keeping focused on the end goal
  • Advanced knowledge and experience of user story development and user acceptance testing.
Preferred Leadership Experience and Competencies (Applies to Levels 2 - 3)
  • Ability to build lesson plans and deliver to team members
  • Ability to provide mentoring to team members and peers
Our Commitment
BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.