Digital Marketing Advisor Jobs

Position Summary
As part of the Global Digital Marketing organization, the Sustainable Customer Solutions team leads the design and implementation of our sustainability product portfolio a FedEx commitment to empower our customers to do business in a more sustainable way. From sustainable packaging to the integration of sustainability into the FedEx digital experience, this is an exciting opportunity to break ground with market-leading offerings that positively impact our customers and the planet.
The successful candidate will serve as a Digital Product Manager, supporting epic and feature prioritization for an exciting new sustainability technology solution that utilizes advanced machine-learning and predictive insights to influence pre-shipment behavior in addition to providing historical reporting capabilities.
This person will work closely with our customers, global peers, IT, Marketing, Sales, and support teams across FedEx to build and launch IT solutions that provide an outstanding customer experience and meet business objectives.
Under limited supervision, the successful candidate will plan and execute product strategy development and define and communicate value proposition across various segments. The successful candidate must facilitate and drive global alignment and execution including launch plans, KPIs, external and internal communication, promotional initiatives, and necessary documentation.
The successful candidate must be comfortable working in a fast-paced environment, have excellent interpersonal, communication, and presentation skills and be able to interact with stakeholders at every level within the organization, including senior officers across several functional areas.
Summary

• Conduct market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
• Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
• Provide subject matter expertise to support strategic priorities.
• Under minimal supervision, this position plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company's product and service portfolio.

Essential Duties and Responsibilities:
This position requires a highly motivated individual with a proven track record of leadership and collaboration who can simultaneously manage change while delivering value to customers.
In This Role, The Successful Candidate Will

• Enable go to market feedback loop to drive continuous improvement on desired features
• Utilize product, project management and collaboration skills to gain the support needed to execute sustainability strategic objectives
• Facilitation of release tasks and communication with global teams
• Ongoing enhancement and modification of global sustainability product website content including facilitation of global testing and translation efforts
• Create Global Release documentation including but not limited to feature guides and manuals
• Guide teams to obtain necessary customer-facing product approvals
• Identify and pursue opportunities to integrate sustainability product offerings into various customer-facing touchpoints
• Work individually and with cross-functional teams to identify and document opportunities to enhance, rationalize and accelerate the launch of key capabilities

Minimum
Qualifications

• Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
• Bachelor's degree or equivalent experience in marketing, finance, computer science, engineering or related business discipline.
• Strong collaboration, communications and analytical skills.
• Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
• Directly related experience may offset degree requirements.
• Directly related advanced degrees may offset experience requirements.

Skills/Knowledge Considered a Plus:

• Strong business and technical acumen preferred including the ability to work with IT organizations
• Experience in Innovation and Change Management including a demonstrated track record of leading across a broad coalition in a complex, cross-functional business environment to drive differentiation
• Technical Product Management with demonstrated competency leading the evolution of technical or data-centric products and/or applications to drive innovation
• Experience in User-centered Design practices, certification a plus (Human Factors or like certification)
• Some knowledge or familiarity with sustainability topics, emission reporting or carbon calculators
• UX and SAFe/Agile methodologies
• Understanding of supply chain management and logistics

Work Location:

• The primary location for this position is Collierville, Tennessee. Due to the collaborative nature of the role, there is a strong desire to have the selected candidate located in Collierville, Tennessee.These locations offer a hybrid work environment that supports in-person collaboration through onsite Team Days but allows team members flexibility to primarily work from home the rest of the time.
• The ability to work remotely within the United States may be available based on business need.

Relocation:

• Relocation assistance may be available based upon business needs.

Additional Information
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 08-01-2023
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:

• FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)
• Forbes Magazine: One of "Americas Best Large Employers" (2023)
• Newsweek Magazine: One of \"America's Greatest Work Places for Diversity\" (2023)
• FORTUNE Magazine: One ofthe "Blue Ribbon Companies" that appears on 4+ Fortune Annual Award Rankings (2023)
• Newsweek Magazine: One of "America's Most Responsible Companies" (2023)
• FreightWaves: #1 Among the "Top 500 For-Hire Carriers" (2023)
• FORTUNE Magazine: No. 18 among "World's Most Admired Companies" (2023)

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].