Development Coordinator Jobs

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.

We currently have an opening for a Development Coordinator. The Development Coordinator is responsible for conducting a broad range of development and donor stewardship activities that support fundraising goals. This includes providing customer service to NAMI's donors and serving as the first point of contact for all incoming calls and emails to the development department. Other responsibilities include data entry, preparing acknowledgement letters, project management, researching donors and prospects, and providing administrative support to members of the team.

This full-time position is based in our Arlington, VA offices on a hybrid basis.

Salary Range: $43,000 - $48,000

Essential Duties And Responsibilities

• Performs timely and accurate entry and updates of constituent and gift data in the database
• Manages the production of acknowledgement and honor/memorial letters independently and with a third-party mail house
• Manages the Donor Services email account and provides day-to-day customer service to donors/prospects that call or write the development team with general inquiries.
• Provides project support with meeting preparation, stewardship initiatives and mailings
• Responds quickly to donor inquiries with professionalism
• Assist with calendar and project management by tracking, communicating and meeting deadlines and milestones
• Supports the Individual Giving Team's administrative needs.
• Assists in stewardship of planned giving donors including managing the Legacy email account, drafting communications and recording planned giving data in Salesforce
• Assists with scheduling, travel arrangements and donor follow up
• Conducts donor research and prepares briefings to facilitate donor engagement and cultivation efforts
• Guides donors over the phone and via email toward giving opportunities

Minimum Qualifications

• Experience and comfort using databases. Salesforce experience strongly preferred.
• Must be detail oriented, have strong inter-personal skills, able to handle multiple tasks, with the ability to work both independently and collaboratively.
• Bachelor's Degree
• Passion for and interest in NAMI's mission
• 1-2 years related experience; previous customer service experience required
• Highly skilled with providing excellent customer service
• Ability to work under pressure and manage time effectively while balancing multiple priorities at once
• Must pass background check
• Strong skills with MS Office (Word, Excel and Outlook)

Additional Application Requirement

Customer service is a critical aspect of this job. Please be sure to detail your customer service experience in your resume and/or cover letter.

Benefits

NAMI offers a range of standard and unique benefits that are reviewed annually

Your salary is only one component of the total compensation package.

• Employee Referral Program
• Flexible Spending Accounts for health care, dependent care and commuter expenses
• Generous and comprehensive Health, Dental, and Vision Plans
• A variety of wellness offerings to support team members
• Flexible Work and Telework programs
• Life Insurance and Disability coverage paid by NAMI
• Paid Parental Leave
• Paid Time Off: Vacation, Personal, and Sick Leave
• 403(b) retirement plan
• The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life
• Professional Development Reimbursement program

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.

Job Posted by ApplicantPro