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Desktop Support Technician Jobs

Company

Veridian Tech Solutions, Inc.
Address Atlanta, GA, United States
Employment type FULL_TIME
Salary
Expires 2023-06-01
Posted at 1 year ago
Job Description
  • As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
  • Provide customer facing end-user support that includes:
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.
  • Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
  • Title: Desktop Support Technician
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • –
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Type : W2 Contract
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Provide Hand and Feet support for network data and voice devices
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Location: Atlanta, GA(Onsite)
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Provide onsite technical assistance to End Users.