Desktop Support Technician Jobs

Desktop Support Technician

Desktop Support Technician

Bringing smiles is what we do at TTEC.. . for you and the customer. As a Desktop Support Technician working onsite in Duluth, Georgia/US, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Looking for an opportunity to further pursue and increase your desktop support capabilities? Under general direction, you will be responsible for maintaining the desktop/ workstation environment, software distribution, security updates and second level troubleshooting. You will be acting as a lead for escalation of complex issues.

You'll report to Senior Supervisor, Desktop Support. You'll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.

During a Typical Day, You'll

• Provide minimal training and technical assistance to end users with the ability to lead by example and act as a mentor to Desktop Support
• Recommend method changes for processes and general group development involving new technology
• Assist with implementing discovery, planning and managing projects; Act as a liaison between other departments and the Site IT group
• Maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues
• Associate Technicians while also creating/updating documentations like SOPs; Job Aids, FAQs, etc.
• Work with other IT teams during the development and deployment phase of new desktop images or software projects
• Monitor and Maintain Site's DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration
• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates along with Softphone and Hard Phone Configuration and Administration
• Become a Subject Matter Expert (SME) in one or more areas vital to the success of the call center such as production application support, internal e-mail support, and quality assurance system support

What You Bring to the Role

• Must be able to work in a fast-paced environment, have good time management skills for daily tasks and projects, and work flexible hours and rotating schedules as required
• Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processes
• Superior IT support knowledge is required; Must be able to install, configure and troubleshoot current desktop operating systems
• High attention to detail in planning, reporting and execution of assigned work, and must be proactive in resolving issues or developing better work practices
• Working knowledge in creating/updating documentation (i.e. SOP's, Job Aids, FAQ's, etc.)
• Working knowledge of PC hardware and Microsoft software applications (e.g. MS Office, etc.) and desired in scripting using PowerShell, DOS base and other command language
• Relevant two-year associate or bachelor's degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience

What You Can Expect

• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Supportive of your career and professional development
• A global team of curious lifelong learners guided by our company values
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
• An inclusive culture and community minded organization where giving back is encouraged

Visit www.mybenefits.ttec.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

: US-GA-Duluth

Job

: Information Technology