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Desktop Support Level 2 Jobs

Company

Tanisha Systems, Inc
Address Lakewood, CO, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-07-31
Posted at 10 months ago
Job Description
Location: Lakewood, CO


12+ Months CTH


Mandatory: Clinical/ Health Care background only.


Requirement And Desired Skills.


Minimum of 3 years of experience in Service desk.


Minimum of 2 years in supporting clinical IT desk.


Should have excellent written and verbal English communication.


Ready to work in 24*7 environment.


Must have good technical and analytical skills.


Phone support experience necessary.


ITIL knowledge of V3 or V4. Especially on Service Desk, Incident, Problem, and Change Management


Disciplined, Systematic Problem-solving Skills Required.


Hands-on work experience with the following:


Windows Operating systems


Clients: Windows7, Windows 10, Windows 11


Knowledge of Active Directory, Exchange and Teams


ITSM ticketing tools Service Now


User account creation for Active Directory, Exchange Mailboxes, Distribution lists


Remote desktop connectivity applications like SCCM, WebEx, Live Meeting, and Windows Native tools


MS Office Suite (2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.


Internet/Edge browsers (e.g. Explorer, Chrome, Firefox).


VPN and remote dial-in users


Support for laptop, desktops, and printers


PDA and MDM support


Others: Adobe Acrobat and other common desktop applications like Winzip, etc