Desktop Support Engineer Jobs

Desktop Support Engineer – Boston, MA

Daley And Associates “DAA” is currently seeking a Desktop Support Engineer for a client that is prominent within the financial services space in the Boston Area. This individual will be providing efficient technical support to a team of Investment and other professionals, who are using proprietary and other client-server applications. The Desktop Support Engineer will be required to work on a hybrid model in Boston 3 days a week (Monday-Wednesday).

Responsibilities:

• Identify and resolve hardware and workstation configuration issues, diverting matters to other support areas within the organization as necessary, and escalating to management where critical, including but not limited to:
• Onboarding and training of new employees in our clients technology landscape
• Work with parent company colleagues and vendors to help resolve technical issues
• Set up/remove user accounts on certain systems and/or applications, e.g., Box.com
• Effectively troubleshoot across the Microsoft O365 suite, and other applications and platforms. Specific experience with the following is a plus:
• Windows 10; Microsoft Office 365; Okta (or other Single Sign On “SSO”); MS Endpoint Manager (Intune, or other mobile device management platform “MDM”); Active Directory; VPN (e.g., Global Protect, Cisco AnyConnect); Audio/Video (A/V) (e.g., Crestron, Polycom); Bloomberg (installation, add-ins, troubleshooting)
• Exercise good judgment when dealing with sensitive employee security information, as well as company documentation, in keeping with corporate data security and compliance requirements
• Track and update IT specific inventory, links to drives, printers, other troubleshooting short cuts
• Assisting with various special projects as needed, and other miscellaneous technology support duties
• Answering pings, calls, or responding to help-desk support ticket requests in a timely manner
• Troubleshoot, isolate, and research problems, recommending solutions
• Set up and configuration of new computers, including the installation of application software
• Creating documentation on specific technology support references, how-to guides, and trainings

Qualifications:

The successful candidate will ideally possess:

• Ability to problem solve and think creatively
• A Bachelor’s degree, with a major in technology studies preferred, and strong GPA
• Good time management skills, with a demonstrated ability to prioritize and multi-task
• A self-starter quality with a strong sense of urgency on time-sensitive responsibilities
• Excellent interpersonal skills; must be able to work collaboratively with strong customer service
• Strong work ethic, dependability, and a positive attitude
• The ability to take initiative, be proactive and anticipate needs; a “no task is too big/small” mentality

For immediate consideration please email your resume to Ryan at [email protected]