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Desktop Support Technician Ii

Company

Open Systems Inc.
Address New Bedford, MA, United States
Employment type CONTRACTOR
Salary
Category Staffing and Recruiting
Expires 2023-10-11
Posted at 1 year ago
Job Description
Job Title: Desktop Support Technician II
Duration: 6 Months (Temp to Hire)
Location: New Bedford, MA, 02740
Description
  • Work with end users to resolve all audio-video-related problems.
  • Provide telepresence white glove support when requested during conference center hours.
  • Maintain accurate system hardware documentation and make recommendations for removal of equipment and upgrades when systems are nearing capacity.
  • Coordinate collaboration and audio-visual equipment maintenance and repair.
  • Validate essential audio-video reservation requests to confirm that the appropriate technology and equipment is available, and the data submitted is accurate.
  • Train users on the proper use of video-related equipment. Create and improve documentation for site AV-related processes and options to assist users with selecting and using the solutions that best fit the management of their needs.
  • Provide supervision of the installation process for site audio-visual and collaborative technology.
  • Support of day-to-day operation of audio-visual and collaboration technologies on specified sites or locale.
  • Attended and supported conference meetings when necessary.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Provide support of conference center users' basic network connectivity and audio-visual connectivity issues.
  • Provide customer-facing site support and responses to all employees, visiting customers and contractors for audio-video management activities.
  • Support/facilitate events in partnership with the internal event and webcast team as well as external vendors when scheduling does not conflict with the existing conference center schedule.
Who We Are
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you!!