Desktop Engineer (Windows 10) Jobs

Role: Desktop Engineer (Windows 10)

Domain: Investment Banking clients in South Jordan, UT.

Location: Hybrid/Onsite 3 days/week in South Jordan, Utah.

Job type: Potential to convert to full-time, need candidates that will NOT require current or future sponsorship.

Visa: US Citizen, Green Card holder, H4 Visa holder, Green Card EAD holder)

Responsibilities:

*Tasked with hygiene, stability, and proactive problem identification

across the company focusing on desktop/laptop/virtual, infrastructure stability and performance. This includes health checks of the desktop environment (OS and application updates, hardware capacity, standard configuration across multiple platforms, etc.), proactive monitoring, and careful management.

*Works across a myriad of resolution and escalation teams to ensure

ongoing operational health of the end-user environment.

*Monitor the desktop and infrastructure stability using a combination

of tools, including but not limited to, SysTrack, Splunk, ExtraHop, and SevOne, for alerts, and performance metrics for the environment.

*Respond to alerts, perform first-level triage, and escalate to

resolvers as necessary

*Identify environmental issues and participate in the problem

management process

*Perform drift management against core applications

*Perform software remediation for escalated devices post-deployments

*Ensurthe e PC environment is running optimally and remediate any health

issues

*Create and update reporting records for monitored items and newly

discovered issues

*Knowledge Mgmt Process - Review and validate technical solutions;

al,so provide feedback to improve the knowledge repository

*Proactively identify process gaps and recommends solutions

*Monitor desktop/laptop/virtual for a variety of end users, and work

with resolver teams on corrective actions

Required Skills:

*Excellent knowledge of the Windows 10 Operating System

*Prior knowledge of VMware and Citrix

*Intermediate Knowledge of MS Exchange/Messaging applications,

including but not limited o: Office365 suite, Zoom and Symphony

*Excellent communication skills

*Gooreport-creationon skills

Preferred Skills:

*Bachelor's Degree Preferred

*Working knowledge of PowerShell, VBScript, Command-line, JavaScript,

and HTML

*Intermediate knowledge of Network Architecture and Topologies

*Knowledge of monitoring tools for network and workstations,

including but not limited to: Splunk, SysTrack, SevOne, and Corvil.

*Banking background