Desktop Engineer Jobs

#23-03764 Desktop Engineer
Location: South Jordan, Ut (hybrid 3 days a week onsite)
Duration: 6-18mth contract to hire
Must Have

• Working knowledge of PowerShell, VBScript, Command-line, JavaScript, and HTML
• Prior knowledge of VMware and Citrix
• Knowledge of monitoring tools for network and workstations, including but not limited to: Splunk, SysTrack, SevOne, and Corvil.
• Intermediate Knowledge of MS Exchange/Messaging applications, including but not limited to: Office365 suite, Zoom and Symphony
• Excellent knowledge of Windows 10 Operating System

Executive Summary: The Desktop Monitoring & Tools (DMT) is a proactive WSS monitoring functional team, tasked with hygiene, stability and proactive problem identification across both ISG and WM business with focuses on desktop/laptop/virtual, infrastructure stability and performance. This includes health checks of the desktop environment (OS and application updates, hardware capacity, standard configuration across multiple platforms, etc.), proactive monitoring, and alert management. The team works across a myriad of resolution and escalation teams to ensure ongoing operational health of the end-user environment.
Responsibilities Include

• Create and update reporting records for monitored items and newly discovered issues
• Monitor desktop/laptop/virtual for a variety of end users, and work with resolver teams on corrective actions
• Monitor the desktop and infrastructure stability using a combination of tools, including but not limited to, SysTrack, Splunk, ExtraHop, SevOne, for alerts, and performance metrics for the environment.
• Knowledge Mgmt Process - Review and validate technical solutions; also provide feedback to improve the knowledge repository
• Proactively identify process gaps and recommends solutions
• Respond to alerts, perform first-level triage, and escalate to resolvers as necessary
• Perform software remediation for escalated devices post-deployments
• Identify environmental issues and participate in the problem management process
• Ensure PC environment is running optimally and remediate any health issues
• Perform drift management against core applications

Qualifications/Skills Required

• Good report creation skills
• Intermediate Knowledge of MS Exchange/Messaging applications, including but not limited to: Office365 suite, Zoom and Symphony
• Prior knowledge of VMware and Citrix
• Excellent communication skills
• Excellent knowledge of Windows 10 Operating System

Would Be a Plus To Have

• Knowledge of monitoring tools for network and workstations, including but not limited to: Splunk, SysTrack, SevOne, and Corvil.
• Banking background
• Intermediate knowledge of Network Architecture and Topologies
• Working knowledge of PowerShell, VBScript, Command-line, JavaScript, and HTML