Desktop Admin Jobs

Direct Client
Phone/Skype Hire
Onsite Position from Day1
Location: Albany, NY
Duration: 12-24+ Months (High Possibility of Further Extensions also)
Responsibilities

• Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
• Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Installation of individual software packages, as needed, for all users.
• Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support; monitoring work queues, opening, updating and closing ITSM Incidents.
• To professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage.
• Installation of desktop hardware / peripherals and printers.
• Acts as single point of contact for users of the Department's Information Technology (IT) services and directs questions and report problems regarding services and products.
• Support and deployment of MS Office products. "
• Use of imaging software to expedite large equipment roll-outs.

Skills Needed
12 Months experience on HelpDesk duties, dealing with customers, taking Level 1 and Level 2 Help Desk tickets.
12 Months experience troubleshooting hardware and software and troubleshooting Windows 10 applications and OS.
12 Months experience in network monitoring, permissions and troubleshooting individual accounts.
12 months Experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
12 Months experience using ReadyDesk or ITSM service desks.
12 Months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
12 months experience lifting up to 50 lbs. of equipment, and running cable over and under furniture.
12 Months experience with installation and support of O365/Office 2013.
12 Months experience using CloneZilla to image PCs.
12 Months experience supporting Lotus Notes.