Deputy Director, Operations Jobs

Summary The position serves as Deputy Director, Operations for the Office of Protection Services (OPS) for the Smithsonian Institution (SI). The position participates fully with the Director, and the Deputy Director for Physical Security and Business Operations, in managing the full range of security, protection and law enforcement matters affecting the Institution. Responsibilities

• Experience building cooperative relationships and negotiating solutions that address varied complex and occasionally opposing interests. This includes explaining positions/solutions, both orally and in writing, and gaining acceptance by museum and/or research facility colleagues and customers/managers at all levels.
• Skill in leading, supervising and managing a multi-disciplined and culturally diverse workforce, including fostering teamwork and high morale; attracting, retaining, motivating, and providing guidance to a diverse workforce; and implementing EEO/Affirmative Action policies and programs. Education Additional Information SUPERVISORY CONTROLS Receives general direction from the Director, OPS and is delegated managerial authority and responsibility over assigned programs. Independently directs OPS security, protection and law enforcement operations and programs. Work is evaluated primarily in terms of overall effectiveness in the attainment of program goals and objectives. SECURITY LEVEL This position has been reviewed to determine the level of POSITION SENSITIVITY. Based on the nature of the work, the position has been determined to be Public Trust/HIGH RISK. This designation will require (1) a pre-employment Security Agency Check (SAC) for the prospective incumbent; and (2) a subsequent comprehensive background investigation and favorable adjudication in order to continue in the position. EEO The Smithsonian Institution does not discriminate against any employee or any applicant for employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization or other non-merit factors. REASONABLE ACCOMODATION The Smithsonian provides reasonable accommodation to applicants with disabilities. If you need an accommodation for any part of the application and hiring process, please notify the contact person listed in this announcement. The decision on granting a reasonable accommodation will be made on a case-by-case basis. RELOCATION Relocation expenses will not be paid.
• Provides overall management and direction over the Safety Division. Supervises the design, development and implementation of programs to analyze, evaluate and validate data relating to occupational safety and health throughout all SI units and locations. Develops and implements SI-wide standard procedures and processes to ensure that quality reviews, inspections, investigations, and assessments of safety and occupational health incidents are conducted. Evaluates the performance of operating OSH programs in various organizational units of SI to ensure compliance with applicable laws, policies and procedures.
• Oversees strategic planning, goal-setting, quality implementation, organizational performance measurement, and reinvention efforts of OPS protection and security operations. Oversees the development and implementation of new concepts, theories, systems, methods, service standards, and performance measures to improve the quality and effectiveness of program operations, equipment and customer service.
• Establishes framework to develop OPS policies and SI directives related to operational security issues, investigations, high-value and artifact escorts. Identifies and assesses policy issues and the impact of program changes and/or new directions.
• Assures that the operational divisions and security units develop and maintain comprehensive readiness of their protective staff to effectively cope with security issues covering the full spectrum of emergencies. Directs and coordinates the efforts of the security force, control room operators, and investigative staff, in the development and maintenance of an effective crime prevention program, continually updating and reviewing practices and procedures.
• Provides advice concerning security surveys of facilities to ensure that exhibits and property are adequately protected. Facilitates necessary coordination with the operational divisions, reviews initial recommendations, establishes the scope, consults with OPS leadership and makes recommendations for final approval and implementation.
• Collaborates with OPS leadership on matters relating to security, protection, law enforcement, criminal investigations, personnel security and legal issues as they relate to law enforcement and security procedures, and to civil liability issues arising from duties related to the protection of staff, visitors and property of SI.
• Leads, plans, organizes, directs and coordinates the activities of the security, protection and law enforcement operations. Meets regularly with key customers in order to understand and meet changing requirements, coordinate input, and establish priorities.
• Oversees the OPS planning and response as it relates to SI’s Emergency Management program, including supporting the creation, revision, and coordination of a SI Master Plan and individual unit/office plans to ensure that units and offices throughout SI are prepared in the event of a major emergency or disaster.
• Serves as an advisor to senior SI management on issues related to security operations. Advice encompasses a broad range of sensitive issues and critical developments involved in planning and directing OPS operational programs, developing strategies to meet priority needs, and on the impact of changes in program initiatives and priorities. Maintains liaison with senior management and museum and research directors to: 1) ensure the progression of operational programs; and 2) provide information regarding security operations policies and procedures and their effect on museum programs and facilities operations.
• Participates and/or represents SI in high level internal and external policy meetings and conferences including interactions with OMB and Congressional Committees, the District of Columbia Government and federal agencies and review bodies, and professional societies and associations.
• Oversees and coordinates the investigative/law enforcement program, resolving issues of jurisdiction, legal requirements, and assuring that cooperation and effective liaison with the SI Inspector General and outside law enforcement agencies are properly maintained.
• Leads, coordinates and integrates the programs and activities of OPS security operations, providing staff oversight, and policy guidance and technical leadership to ensure efficiency and economy. Exercises supervisory personnel management responsibilities including but not limited to, interviews and selects candidates for position vacancies; sets and evaluates performance standards; reviews and resolves formal grievances or disciplinary cases; reviews requests for training. Supports and promotes EEO and diversity policies and programs.
• Establishes and maintains contacts with personnel at all levels throughout SI; other Federal agencies engaged in law enforcement, security, protection and other related activities; officials of state and local law enforcement agencies; and industry representatives. Requirements Conditions of Employment Pass Pre-employment Background Investigation May need to complete a Probationary Period Maintain a Bank Account for Direct Deposit /Electronic Transfer Conditions of Employment: For the latest information on the COVID-19 vaccination requirements and its impact on your application, click on Smithsonian Institution’s Frequently Asked Questions. Qualifications BASIC QUALIFICATIONS Applicants must clearly demonstrate the necessary level of managerial and leadership skills and professional competence to perform successfully in this position. This includes a degree in an applicable subject-matter field; or a combination of education and appropriate experience that provides knowledge comparable to that normally acquired through successful completion of a four-year course of study in an applicable subject-matter field. To be considered for this position you must have experience that would provide the knowledge of law enforcement and physical and technical security policies, procedures and operations. Successful completion of a formal law enforcement training program such as the FBI National Academy, the Federal Law Enforcement Training Center, or equivalent, is desirable. SPECIALIZED EXPERIENCE In addition to meeting the basic qualifications, applicants must have one year of specialized experience at or equivalent to the GS-15 level. Specialized experience is defined as the skills and abilities related to the management of a comprehensive security program for a multi-facility organization. The applications that meet the basic qualifications will be evaluated further against the following criteria:
• Ability in leading staff and programs that include a high degree of managerial and executive knowledge, skills and abilities, as well as expertise across a broad spectrum of disciplines that encompasses security, law enforcement, emergency management, and other programs and procedures necessary to ensure the security and safety of staff, visitors and property.
• Executive level skill and knowledge in program planning and resource management, including developing program/project performance tracking and upward reporting systems; and establishing results-based performance measures.