Dental Office Manager Jobs

Overview
Baystate Dental is currently hiring a Dental Office Manager for our office located in Northampton MA, 01060. This is a full-time position that will include some Saturday hours. The Office Manager we hire is required to have at least 3+ years of management experience; dental office experience is, preferred. We offer a competitive salary, plus benefits!
Responsibilities
The following office manager duties are noted; however, other duties may be assigned:

• Continually works towards building and sustaining a joined leadership work environment with doctors.
• Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
• Performs other duties as assigned.
• Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
• Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
• Manages and assists designated office team members with appropriate payment and insurance processes.
• Increases and stimulates new patient growth by supporting sales, marketing and promotional programs.
• Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA.
• Recruits, hires and develops office teams capable of providing best in class patient care.
• Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
• Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary.
• Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.
• Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
• Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data.

Qualifications
Education & Experience

• Must have experience working in a dental, medical office required
• Must have management/supervisory experience within a dental office, prefer 3+ years
• Must have experience in insurance

At DCA we don’t just accept differences — we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.
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