Deli Counter Service (Full-Time Position, Benefits-Eligible)

Deli Counter Service

Friday through Monday, 7:00 a.m. - 3:00 p.m.

32 hours

Status: Reports to Deli Assistant Manager

Pay Level 2 - pay range begins at $14.90 per hour up to $18.95 per hour, dependent on previous relevant work experience

Purpose: To provide prompt, friendly, helpful customer service at the deli counter, including taking and fulfilling orders for espresso drinks, slicing meats, sandwiches, and services offered at the deli counter. To help the Deli meet goals for sales, margin, labor expense and customer service. Adhere to standards and guides of Deli policies.

Responsibilities:

• Attend departmental meetings.
• Serve customers from sandwich counter, meat and cheese cases, and espresso bar in prompt, friendly, and courteous manner.
• Stock deli and cheese displays cases fully to give feeling of abundance.
• Assist with food preparation in kitchen as necessary.
• Slice cheese and meat to order for customers.
• Ensure freshness of deli and cheese items by rotating and keeping batches separate by date.
• Perform other tasks as assigned by Assistant Deli Manager.
• Adhere to menu, recipes and portioning when fulfilling orders.
• Label or sign items with price and ingredients where appropriate.
• Fulfill customer orders in timely and accurate fashion.
• Follow department policies and procedures.
• Be responsible for safety in the workplace by creating a safe work environment, reporting safety concerns to a manager or member of the Safety Committee, and adhering to safety rules and regulations.

Customer Service:

• Familiarity with co-op policies and procedures in order to answer customer questions.
• Begin customer transaction with a friendly greeting.
• End customer transaction with a pleasant farewell.
• Ensure efficient, friendly and informative service according to established customer service vision and standards.
• Address customer suggestions, comments, and complaints; refer written complaints and issues to Deli supervision when necessary.
• Treat customers fairly, consistently, and with respect.

Department Maintenance:

• Carry out established opening and closing procedures.
• Follow transfer record-keeping procedures with products from other departments.
• Maintain counter area, deli cases, coffee bar and kitchen in sanitary and orderly condition following health department regulations; wash dishes and utensils, clean surfaces, remove trash and recyclables promptly, sweep and mop floors and walk-ins.
• Bus and clean seating area, stock condiments, wipe down tables and chairs, sweep and mop floor as needed.
• Pull old or low-quality items, record and promptly dispose of them, following established procedures.
• Follow safety, storage and labeling procedures.

The responsibilities as listed in this job description are representative only and not exhaustive of the tasks an employee may be required to perform. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications:

• Ability to provide excellent service to customers, vendors and co-workers.
• Ability and desire to keep pace during rushed periods of service.
• Ability to be physically present onsite at the Co-op to perform the requirements of this position.
• Ability to lift 50 lbs.
• Ability to follow the safety policies and procedures of Hunger Mountain Co-op.
• Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.
• Ability to project friendly, outgoing personality.
• Organized, attention to details.
• Ability to stand for long periods of time.