Data Science Associate - Virtual Outreach Optimization

Job Summary

The CCB Data & Analytics team is the engine that powers JPMorgan Chase with insights to create competitive advantages for our business and deliver value for our customers. Within this organization, the Sales Sciences team leverages industry-leading data-driven techniques to convert data into meaningful insights that enable the firm to drive value and an outstanding customer experience through field engagement. We are looking for a candidate experienced with collaborating with field leadership and translating business questions into analytical solutions. In this role, you will work directly with business to answer questions such as which clients should our "virtual bankers" reach out to, how can we best support the branches, and what are the best reasons to engage our clients virtually?

Job Responsibilities

• Grow with our partners beginning with reporting and ad-hoc analytics requests and take them to large scale data optimization solutions
• Build and drive the reporting visualizations for the Virtual Branch with the help of a dedicated reporting resource
• Design, implement, and measure pilots of new strategies such as portfolio assignments and new virtual partner engagement models
• Use data analysis tools/platforms (SQL, R/Python, Teradata, AWS, Airflow & Hadoop) to analyze data from multiple sources
• Collaborate with strategy partners to make informed business decisions by leveraging a strong experimentation environment
• Independently manage projects end-to-end, from ideation to implementation, while keeping relevant stakeholders informed and engaged

Required Qualifications, Capabilities, And Skills

• Experience using Python or R, query languages such as SQL, and Alteryx
• Strong verbal and written communication skills
• Outcome oriented - not reactionary; you can articulate the business problem and work intentionally to answer the question. This requires a fundamental understanding of the business as well as the analytics environment and its constraints (bias, experimentation, and data limitations)
• 1+ year experience using Tableau
• Relevant experience in Financial Services
• The ability to translate analytics results into intuitive business language, and business questions into analytical projects
• Bachelor's degree with 3+ years of experience in a related discipline or a Masters or PhD

Preferred Qualifications, Capabilities, And Skills

• Experience with field performance scorecards and field campaigns
• Experience in a strategy facing role, helping sales leadership through analytics and reporting
• Ability to move quickly and embrace an experiment-driven approach
• Experience with financial metrics, including product revenue, costs, and NPV

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

NY $95,000.00 - $170,000.00 / year