Data Entry-Document Review Specialist

Major Duties and Responsibilities:

• Responsible for monitoring all client websites and responding to various inquiries. Includes non-routine, complex matters. Ensures complete client satisfaction; accurately relaying status updates of cases and escalating files accordingly.

• Responds to emails, phone calls and voicemail messages from clients and vendors and responds to basic questions and concerns in a timely manner. Includes review and response to process servers and observing trends and patterns to determine efficacy of vendor’s performance.

• Runs various reports and ensures accuracy and compliance. Utilizes reports and court docket to track court deadlines and prepare, file and mail documents accordingly.

• Performs open-source research to identify addresses to be used by process servers.

• Responsible for assisting in all areas of the department with routine daily functions as necessary.

• Perform other related duties as assigned.

Required and Preferred Knowledge, Skills and Abilities:

• Intermediate computer skills required.
• Detail orientation and task prioritization required.
• Error-free data entry skills required.
• Appropriate email etiquette required at all times.
• Appropriate telephone etiquette required at all times.
• High school diploma or equivalent required, Bachelor’s degree preferred.
• Ability to multi-task under the pressure of deadlines required.
• Additional Knowledge, Skills and Abilities may be required for individual positions.
• High degree of customer service required.

Orlans is an Equal Opportunity Employer

Job Type: Full-time