Data Analyst-Full Time Jobs

JOB DESCRIPTION – DATA ANALYST

Location: Los Angeles/ Remote

Division: Ticketmaster US

Line Manager: Director, Artist Platforms

Contract Terms: Permanent, 40 hours per week

THE TEAM

Ticketmaster Global Music develops, configures, and manages innovative and distinctive software solutions that capture and convert concert ticket demand, optimize prices, and provide key insights and interactions for the World’s biggest touring artists, globally.

THE JOB

We are looking for an experienced Data Analyst to join Ticketmaster Music to support organization initiatives by providing analysis and planning across all areas of business. This collaborative role will query/pull data from multiple data sources, QA data, research and implement innovative ways to look at data, perform a wide range of formal and ad hoc analyses.

This person will identify opportunities for improvements to product features and drive overall engagement by innovating new ways to look at data and providing analysis and insights. This person will partner with leaders across multiple functions including Sales, Marketing, Strategy, Product & Finance to provide analyses covering product usage, cross-channel engagement, site analytics, incremental revenue streams, client analysis, and customer lifetime value.

WHAT YOU WILL BE DOING

• Query databases, create data sets (SQL) and build dynamic dashboards to track key KPIs, consumer/campaign insights, and empower channel leads to discover actionable insights
• Collaborate with business stakeholders to understand their objectives, gather their requirements, and define metrics that help measure performance
• Handle large data sets to help provide analyses and recommendations
• Compile, consolidate and validate data from multiple sources into digestible formats
• Manage day to day reporting needs and support ad hoc data requests
• Track and analyze data through exploratory data analyses to solve business questions and identify areas for optimization and automation
• Analyze and translate data to help measure performance and provide actionable insights that help identify opportunities to help drive overall revenue and improve product features
• Monitor and manage key databases to identify and fix any data integrity issues discovered

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Knowledge of statistics a plus, but not required
• Bachelor’s degree required, preferably in quantitative field, such as Applied Math, Statistics, Engineering, or Computer Science
• Prior experience in data QA and user testing strongly preferred
• Prior experience with BI reporting tools such as Domo, Tableau or MicroStrategy preferred
• Microsoft Excel expertise – Lookups, pivot tables, dynamic charts, and pivot tables required
• Experience with Python preferred
• Able to write and run SQL queries to pull data required
• Prior experience in relational databases required (both traditional and cloud-based environments)
• 3+ years of business experience in analyzing large data sets to successfully drive conclusions

YOU (BEHAVIORAL SKILLS/COMPETENCIES)

• Collaborative – you thrive in a team environment, enjoy giving and receiving constructive criticism and are open to alternative viewpoints
• Empathetic – you listen to understand and connect first before you respond
• Strong interest and skills in problem solving and issue resolution
• Creative – you are a broad thinker oriented toward solving problems
• Articulate you are capable of distilling the complex into the simple your written communication skills are outstanding
• Confident you are capable of dealing with uncertainty and leading through it you have strong opinions, but they are loosely held you are comfortable speaking one on one or in front of a room of hundreds
• Ability to partner with stakeholders, understand their use case, develop analytical framework, and provide data driven business insights
• Curious you are comfortable asking “What if? you are eager to learn and explore

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.