Customization Associate Jobs

Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefs-that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward. Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Job Overview: Customization Associate will be responsible for providing a seamless and unparalleled client experience during the custom quoting process. This position works across Showrooms, Suppliers and Production teams to elevate the client experience by proactively addressing concerns and delivering customer first solutions. This role will help inform the business on new product additions and process improvements while focusing on conversions from quote to order to drive growth and achieve business objectives. Job Responsibilities:

• Report monthly, quarterly, and yearly custom data to BU Director
• Manage and maintain set pricing for frequently quoted products and update yearly.
• Obtain costing from vendors, determine net pricing and customer drawings for approval to the sales staff.
• Ownership of all custom quotes from showrooms through conversion
• Strong client first focus and communication skills
• Maintain historical business analysis in order to identify trends, update matrix selections, and track conversion rates. Job Requirements:
• 3-5 years of experience in a sales support position; familiarity with small, domestic manufacturing a plus; experience in MTO luxury goods a plus
• Ensure vendor quotes and sales pricing is in-line with products perceived value to maximize a high quote to sales order conversion rate.
• Interface with design department to request custom product drawings for vendor quoting.
• Strong technical skills - Microsoft office required, CAD a plus Who We Hire? Simply put, we hire everyone. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.
• Liaison between showroom, design and production teams to effectively manage and communicate client demands, expectations and delivery dates.
• Ensure quote department provides best-in-class customer service.
• Bachelor's degree required