Customer Training Instructional Designer (Contractor)

As a Customer Training Instructional Designer at QGenda, you will play a crucial role in developing engaging and effective training programs for our customers. You will collaborate with cross-functional teams to create training materials that empower our customers to maximize their understanding and utilization of our products and services. Your expertise in instructional design, adult learning principles, and innovative training methodologies will drive the success of our customer training initiatives.

How You'll Make an Impact

• Multimedia Integration: Incorporate multimedia elements such as graphics, animations, simulations, and gamification to enhance the effectiveness and engagement of training materials.
• Learning Management System (LMS): Utilize our learning management system to organize, deliver, and track training materials and learner progress.
• Curriculum Development: Design, develop, and enhance comprehensive training programs tailored to meet the varying needs and skill levels of our diverse customer base.
• Collaboration: Collaborate closely with subject matter experts, training teams, and cross-functional teams to gather information and ensure accuracy of training content.
• Content Creation: Create engaging and interactive training content, including e-learning modules, videos, resource guides, and other relevant resources.
• Rapid Development: Create modern and innovative training materials using the latest technology solutions for rapid development.
• Assessment and Evaluation: Develop assessments, quizzes, and evaluations to measure the effectiveness of training programs and identify areas for improvement.
• Instructional Design: Apply modern instructional design principles to design effective and learner-centered training materials that align with desired learning outcomes.

Who You Are

• COURSE DEVELOPMENT (Proficiency: Advanced) Demonstrated experience building a variety of learning courses, paths, programs, and resources from needs analysis through launch with experience in a variety of development software (Articulate, Captivate, etc.)
• MULTIMEDIA DEVELOPMENT(Proficiency: Advanced) Demonstrated experience developing videos, gifs, voiceovers, and script writing.
• Ability to quickly change speeds and focus as business needs dictate and evolve
• Exceptional planning, prioritization, and project management skills to manage multiple activities and projects with rapid development
• GRAPHIC DESIGN: (Proficiency: Advanced) Demonstrated experience with graphic design, including editing images, designing PowerPoints and templates, using graphic design software such as Adobe Creative Suite, Illustrator, InDesign, Photoshop, Vimeo, etc.

Experience You Bring

• Bachelor’s Degree
• Portfolio of work samples provided during interviews.
• Proficiency in using instructional design software and tools (e.g., Adobe Captivate, Articulate Storyline, Camtasia, etc.).
• Proven experience (4+ years) in instructional design and curriculum development for customer training, preferably in a technology or software company.

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We’re on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta, with additional offices in Baltimore, MD.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram (@QGendaLife) or LinkedIn.

What's In It For You

We offer a comprehensive total rewards package to support our employees and their family's day-to-day needs, well-being and major life events, which includes:

• Options to work at one of our two offices in a hybrid-working model or remotely from home, depending on the position
• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
• 401(k) with company match
• Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion, equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accomodation or assistance you are requesting. Do not include any medical or health information in your email. We will respond to your email promptly.