Customer Support - Mobile

Role: Customer Support - Mobile

Location: Phoenix AZ

Duration: 6 Months Contract

Summary

The Account Specialist provides day-to-day operational Employee helpdesk support via inbound calls and web support via live chats, email and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing "white glove" customer service and satisfaction.

We will need a group that are bilingual in Spanish.

Responsibilities

• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools like Salesforce, Knowledge Base, RightAnswers.
• Process service orders, answer questions, troubleshoot issues, maintain account information.
• Provide day-to-day operational Employee helpdesk support via inbound calls and web support via live chats, email and portal activities.
• Maximize time spent in available status (timely return from lunches/breaks), being aware of the call board and teammates availability before getting up from desk.

Skills & Qualifications

• Strong verbal and written customer service skills.
• Prioritize and manage time effectively, while handling multiple priorities.
• Understanding of supply chain management / order tracking and documentation preferred
• Strong interpersonal and organizational skills.
• Overall, 3 years of work experience, which must include at least 12 months to 15 months of Service Desk Contact Center experience
• Resolve customer issues in a timely and effective manner. Computer literate.
• Should be flexible with shift timings and between different lines of business. Should also be ready to work in US shifts hours; 9 hours.

Education

• High School Diploma or equivalent

Working Conditions And Requirements

• Training and work location from office