Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About The Team
Our HCM Support team’s goal is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment where questions are welcome. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our clients. Someone on the team once described our mission as “solving a beautiful puzzle” and we take pride in doing so.
About The Role
This is not just a role answering questions – we’re experts in digging in and coming up with solutions to a variety of time sensitive, business-critical issues. Being an HCM Support Analyst is about passion, innovation and excellence in a fast-paced and dynamic organization. The issues we face are usually pivotal to the customer, so your work can have a significant impact on our customer satisfaction, which is one of our core values.
The customers who rely on us are distributed all over the world, so our Support Analysts participate in a shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
What you can achieve in 12-24 months
As an Analyst in our HCM Support team, your journey to success means you will become highly knowledgeable around the Workday product suite and various technologies which are used to troubleshoot Workday. Our team supports and understands the product holistically, so you will build partnerships across almost all teams in Workday.
Within the first year in your role, you will become confident in managing the incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements and best practice. As you develop technical expertise in various Workday products, you will implement and drive performance methodologies to resolve product and process inefficiencies in different areas.
Beyond the first year, as your skill set increases, you will drive product improvement by working cross-functionally to quickly analyze and diagnose issues. You will become a key support figure for some of our largest and most critical customers, highlight processes, trends and identify areas for enhanced functionality and tools. Your feedback will directly impact upcoming support initiatives and we will also look to you to mentor the team as you become a subject matter expert in key areas.
About You
Basic Qualifications
- Experience with Workday, Salesforce, JIRA (or other ticketing support systems) and Microsoft Office (Excel, xls and csv files)
- 3+ years of experience in providing technical support for a SaaS solution or experience as an Admin with Workday HCM
Other Qualifications:
- Ability to cultivate teamwork and build strong and positive relationships with other teams and customers.
- A successful track record of managing multiple urgent priority issues concurrently
- Ability to generate a sense of urgency and rally appropriate teams.
- Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
- You’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical abilities.
- Ability to guide others and you’re eager to learn as much as you can.
- Experience working in software delivery or support for a Compensation, Talent Management or HCM solution is ideal
- Excellent analytical and problem solving skills.
Workday Pay Transparency Statement - United States
The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $80,500 - $120,600
Additional US Location(s) Base Pay Range: $76,500 - $144,200
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
