Customer Supply Chain Analyst - C&S

Customer Facing Supply Chain Analyst - C&S

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, Outshine, Skinny Cow and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Oakland, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.

What you will do in this role:

Primary responsibilities include maximizing store in-stocks, promotional event management, modular reset execution, driving incremental sales, generating cost savings and analyzing customer data. Interacts within customer systems. Interact with all levels of management to resolve issues and present solutions to improve operational efficiencies. Primary contact within the Dreyer’s Supply Chain to execute merchandising plans with customer inventory/replenishment teams to optimize inventory throughout the networks.

POSITION RESPONSIBILITIES:

• Collaborate with customer on replenishment strategies and lead correction of error process for seasonal and promotional events
• Build and maintain collaborative customer and internal stakeholder relationships to drive supply chain efficiency
• Conduct root cause analysis to identify drivers of low performance to customer and internal partners
• Own On Time In Full KPI and work cross functionally to improve metric
• Manage new item introduction and develop the exit strategy for discontinued items during modular resets
• Delivers day-to-day operational results:
• Customer Relationships:
• Utilize customer data to analyze DC and store inventories, evaluate POS trends and confirm forward looking forecast to align the customer forecast to anticipated retail sales at the customer DC and store level
• Track in-stocks, fill rate, on time, weeks of supply and forecast error for replenishable items
• Clearly execute all Dreyer’s priorities and deliver the growth and goals for your accounts
• Lead meetings with the customer to improve in stocks, drive sales, optimize inventory and improve forecast accuracy

BASIC / ESSENTIAL REQUIREMENTS

• Experience working in the following areas:
  • On Time in Full
  • In Stocks
  • Fill Rate
  • Customer Forecast Accuracy
  • Distributions Cost Savings
• In Stocks
• Distributions Cost Savings
• Systems Experience - Excel required and JD Edwards preferred
• Fill Rate
• Effective communicator and able to build relationships and influence at all levels, and build trust with our customers
• Excellent time management skills
• Customer Forecast Accuracy
• On Time in Full
• Strong data analytics skills required
• Comfort with change and navigating transformation and ambiguity

KEY BEHAVIORS:

• Results Focused – Commitment to achieving our goals.
• Entrepreneurial – Challenges the status quo and explores new ideas and opportunities.
• Know Your People – Spend time getting to know the team, their skills, interests, knowledge, etc.
• Performance – Open to change and will always look for better, simpler and more effective ways of operating.
• Seek Continuous improvement - Continually striving to increase knowledge of the processes and products - Understand all tasks, processes and activities as an expert in Ice cream.
• Hands on approach. – Decisions and plans based on looking and being part of the event, always present. You can’t sell Ice Cream in the office.
• Teamwork – Commitment and enthusiasm to working together to achieve better outcomes.
• Customer focused – Partnering with our customers to drive the category, their business and ours.
• Accountability – Personal commitment, full participant who uses personal impact and ability to influence to build the business.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The pay scale disclosed below has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $70,000 and $90,000 per year.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.