Customer Success Representative Jobs

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.We’re looking for a Customer Success Representative to join our PharmScript team within our Customer Success department. As a Customer Success Representative, you’ll serve as a liaison between long-term care facilities and our internal pharmacy departments. You’ll be responsible for actively managing customer relationships and ensuring that customer feedback is received and acted upon.The ideal candidate is a people person who enjoys troubleshooting and resolving problems and is dedicated to helping customers. For you, no task feels too small and no challenge impossible. Excellent communication and interpersonal skills are essential.

Key Responsibilities

• Collaborate with the implementation team to onboard new PharmScript customers.
• Monitor and maintain an impactful cost containment program within areas of focus.
• Visit assigned facilities in person at least once a month.
• Arrange presentations and represent services the company provides for current and prospective customers.
• Participate in the monitoring and maintaining of an impactful cost containment program within areas of focus.
• Assist partner facilities with a range of activities including routine pharmacy inventory and audits, establishing pharmacy policy and procedures, prepare for annual state.
• Educate administrators, DONs and LTC facility staff on pharmacy cost management.
• Educate facility staff on pharmacy cost management and advise on preferred medication covered by Medicaid and Medicare Part D.
• In-service, inspect, replenish, troubleshoot and audit the automated dispensing/off-site inventory located inside the facility.
• Educate licensed staff on company policy, procedure and protocol through in-servicing.
• Actively manage customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction with pharmacy services.
• Surveys, and ensure regulatory compliance and conformance to all applicable state and federal laws.
• Conduct med pass observations, MAR to cart and MAR to chart audits with licensed nurses.
• Promote guidelines for medical necessity and high cost/dangerous medications for residents.
• Review and audit charts for proper documentation, conducted medication cart, treatment cart, and med room audits.

Qualifications

• Must have proven success in a regulated distribution environment in the medical device, pharmaceutical, or related industry.
• Must possess a strong knowledge of long-term care pharmacy dispensing systems and document imaging software.
• Demonstrated track record of well-developed and effective organizational, leadership, motivational, analytical problem solving and strategic thinking skills.
• High School education with more than 10 years as a pharmacy technician.
• Bachelor’s degree in business, or other related preferred.
• Must possess well rounded business acumen in the long-term care pharmacy industry, with a minimum of 5 years of progressive project management experience, including 5 years in a senior operational leadership role with best practice procedural development and deployment experience.
• LPN or RN license preferred.

Skills And Abilities

• Ability to travel as needed
• Excellent interpersonal skills
• Basic computer skills and proficient in Microsoft Office
• Strong analytical problem solving and strategic thinking skills
• Salesforce or CRM experience is a plus

Travel: Travel is required to provide oversight to ongoing projects including implementations and deployments.

EEO Statement: PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.EO/Minorities/Females/Disabled/Veterans

USD $60,000.00/Yr.

USD $70,000.00/Yr.

Requisition ID: 2023-4042

Shift: First Shift

External Company Name: PharmScript, LLC

External Company URL: www.pharmscript.com

Street: 7805 Samuel Morse Drive

Telecommute: No