Customer Success Manager - Plex

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

The Customer Success Manager serves as the primary point of contact for customers post-implementation. The Customer Success Manager uses in-depth knowledge of our clients’ industries, business processes, and technical expertise with the Plex software platform to drive and increase adoption and utilization of products and services. The Customer Success Manager ensures customers achieve specific business results and maximum value from our services, as well as communicates value to key stakeholders, and may recommend specific solutions to achieve customers’ desired outcomes. The Customer Success Manager is directly responsible for client renewals and retention results, and works in conjunction with the account management team to identify opportunities to close additional revenue from assigned clients, including upselling and cross-selling of related services.

Responsibilities

• Effectively renew all assigned accounts with favorable terms and conditions.
• Provide regular account reviews to highlight key results, metric analysis, demonstrated value and emphasize the ROI, as well as recommend process/procedure changes to better utilize Plex's solutions and services.
• Maintain current and accurate account information and contact information within assigned customer database.
• Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction and retention while helping to grow our incremental revenue.
• Demonstrate expansion of the Plex solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting and recommending new Plex products, services and partner solutions.

Basic Qualifications

• Bachelor’s Degree in related field required

Preferred Qualifications

• Ability and desire to independently interact with multi-functional Plex teams on a global basis.
• Experience in ERP, particularly in the area of Manufacturing.
• Ability to work independently and mentor other members of the Customer Success team.
• Previous experience leading/facilitating large groups in a business setting.
• Previous experience with a value based sales, "solution selling", target account sales, "the complex sales" or similar sales methodology.
• Previous contract negotiation/renewal experience a strong plus.
• This position is part of a job family. Experience will be the determining factor in level and compensation.
• Experience working with cloud/SaaS environment.
• Ability to anticipate change and adjust priorities accordingly.
• Familiarity with SFA tools SLX, Salesforce.com etc.
• Proven success meeting and exceeding a sales quota.
• Ability to manage multiple, concurrent client relationships.
• 7+ years of consultative sales, business consulting and or account management. Proven track record in meeting/exceeding individual targets.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.