Customer Success Manager Jobs

Rexburg, ID - Hybrid
About Us: Since our start in 1977, AvantGuard has grown to be one of the largest and fastest growing alarm monitoring companies in the country. We work hard to protect people and make the world a better place by providing our clients and customers security in knowing they are taken care of instantly in an emergency. We monitor burglar, fire, medical, and IOT alarms to protect over 1.75 million people across North America. At AvantGuard, we are defined by our core values that drive us as a company: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T.!
About This Role: At our Rexburg AvantGuard location we process Mobile Personal Emergency Response System devices (PERs) to keep people safe no matter where they might go at the click of a button or a detected fall. In this role you would work under the direction of our Dealer Services Senior Manager and be responsible for daily management of the PERS team. You will be responsible for building and strengthening the critical relationships between AvantGuard's potential and existing dealers. As the Customer Success PERS Manager you will improve processes and procedures to ensure efficiency and customer satisfaction while acting as a key liaison between the alarm companies we work with and AvantGuard Monitoring.
Reasons You'll Love AvantGuard

• Great 401(k) retirement plan with company match
• Stability - We have been in business since 1977 with continual growth and strong profitability in one of the most secure industries
• Award-winning and affordable Medical, vision, and dental benefits
• Free mental health assistance
• Tuition reimbursement and continued learning opportunities
• Generous PTO (3+ weeks of PTO & work-life flexibility)
• Competitive salaries and the opportunity to grow your career with us
• A FUN team, company parties, weekly pay days, and more!
• Company-paid Life and AD&D insurance
• Hybrid/Work From Home Flexibility - While you will come into the office regularly for your first couple of months, you will have some flexibility to work from home on a hybrid office after that.

What You'll Be Doing

• Work with various departments to isolate and correct any issues or requests in a timely manner
• Oversee the implementation of new procedures, third party services, and additional technology requirements for dealers
• Work with our alarm dealers (clients) to increase operational efficiency through automation, adjustment of schedule A procedures, help to streamline reporting, and external facing training, documentation, and checklists
• Manage the relationship and satisfaction of AvantGuard’s new and existing dealers
• Work in conjunction with IT and Development to assist dealers and manufacturers with integrating new services and devices
• Provide necessary assistance to other AvantGuard personnel to establish and maintain efficient office procedures, practices and routines, performing administrative work, and running reports
• Always provide excellent customer service
• Travel to visit dealers and trade shows as needed (once per quarter)
• Work with Operations and Training to resolve complaints and concerns
• Help oversee the implementation of the PERS and IoT service offerings
• Ensure that the dealer has a full understanding of the services available to them by preparing and presenting to dealers to educate them on our services
• Coach, mentor, and manage the PERS team of 3

Skills Needed

• Ability to solve procedural and technical problems proactively
• Ensure that our service meets quality thresholds of acceptability in safety and security for our customers and dealers
• Proficiency with Microsoft Office/Google Products and ability to learn new, changing technology quickly
• Ability to manage multi-month projects
• Attention to detail/focus/follow through
• Bachelor’s degree or equivalent experience required

AvantGuard Monitoring, a Becklar, LLC Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status