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Customer Specialist Jobs

Company

Depressions Foreningen
Address Cambridge, MA, United States
Employment type FULL_TIME
Salary
Expires 2023-08-09
Posted at 9 months ago
Job Description

At [Depressions Foreningen], we’re obsessed with customer service. That’s why we’re hiring a care specialist to help us provide the best possible experience to every customer who interacts with us. The customer care specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.


Responsibilities

  • Evaluate our customer support processes, devise improvements, measure results, and iterate
  • Manage customer conversations across all our support channels (in-store, online, and via phone)
  • Share relevant customer feedback to help us improve our offerings
  • Proactively take steps to enhance the customer experience
  • Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
  • Report on key customer service metrics and identify noteworthy trends