Customer Service - Work At Home ($500.00 / Week)

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Overview

About us:

At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

About The Role

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

• Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
• Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
• Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
• Understanding and adhering to all client administrative and contractual policies and procedures.
• Responding to customer inquiries in a courteous and professional manner.
• Taking ownership of the resolution and setting expectation for follow up.
• Educating on the usage and benefits of self-service tools.
• Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
• Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
• Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
• Thoroughly and completely documenting all customer interactions.
• Ensuring resubmissions, stop payments, and voids are appropriately handled.
• Suggesting ways to improve the service delivery processes contributing to the success of the organization.
• Responding to and resolving internal and external complex customer inquiries.
• Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
• Other duties as assigned.
• Meeting or exceeding individual, department, and client specific goals.

Qualifications

Some things we consider critical for this role:

• Critical thinking and problem solving skills
• Experience in healthcare or related industry experience preferred
• High School Diploma or Equivalent
• Ability to learn quickly and adapt to a fast pace production environment
• Ability to multi-task using multiple applications simultaneously
• Ability to tolerate repetitive work without compromising accuracy and service levels
• Ability to set-up computer equipment and troubleshoot issues with minimal assistance
• Cooperative, professional and effective interaction skills
• Strong organizational skills and attention to detail
• Ability to operate a computer and knowledge of Microsoft Office applications
• 2 years experience in a high volume customer service environment
• Attend additional training as requested/deemed necessary
• Ability to work independently and with a team
• Professional verbal and written communication skills

Preferred

• Medicare/Medicaid knowledge
• Medical/Dental terminology knowledge experience
• Claims/Billing and coding experience

Ibex Benefits

• Medical, Dental, and Vision insurance
• Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile cell service
• $500.00 Employee referral program

By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. P