Customer Service Support Jobs

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• A unique, inclusive and supportive company culture.
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

Summary/Objective:

Ultimately, this role will consist of multiple areas of administration duties including but not limited to: vetting and transferring incoming phone calls and cases, customer account support, ordering of supplies/equipment when necessary.

Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in the creation/adjustment of new accounts for customers that are new to Lippert and/or have experienced changes with their existing accounts.
• Supply/equipment ordering when necessary.
• Answer/vet and route incoming calls to the appropriate Care Center parts/technical teams.
• Vet/distribute incoming cases to the appropriate Care Center parts/technical teams.

Working Conditions:

• May sit for several hours at a time.
• Primarily working indoors, office environment.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

• Bachelor’s Degree
• High school degree or GED

Competencies:

• Communication Proficiency
• Time Management
• Team Player
• Organizational Skills
• Thoroughness
• Initiative

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:

While performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening work may be necessary.

Travel:

Travel will be minimal and would be primarily local during the business day.

Preferred Education and Experience:

• Surveymaster experience
• Management/leadership experience
• Industry experience

Additional Eligibility Qualifications:

None

Work Authorization/Security Clearance:

Must be able to pass EVerify.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.