Pharmacy Technician - Customer Service

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.
We’re looking for a Customer Service Pharmacy Technician to join our PharmScript team within our Customer Service department. In this role, you’ll be responsible for triaging incoming calls from nursing facilities to process and coordinate for patient care.The ideal candidate will have strong attention to detail and is an effective communicator. They are always a team player, eager to jump in where needed and collaborate with others to support the goals of the pharmacy and needs of customers.

• Triaging of incoming phone calls from nursing facilities
• Ability to work independently in a team environment
• Previous customer service experience preferred
• Knowledge of Brand Name/Generic medications
• Moderate to advanced computer skills required
• Framework/DocuTrack knowledge a plus
• High school diploma or GED required
• Must be a registered pharmacy technician in the applicable state
• Providing status or confirmation of medication delivery
• Troubleshooting
• Outgoing clarifications of medication orders and patient demographic data
• Processing of verbal requests for medication
• Coordination of incoming Medication Orders both via fax and by electronic interface
• 1 year or more long-term care, retail pharmacy, or hospital pharmacy experience preferred

Knowledge, Skills, And Abilities

• Ability to work during inclement weather
• Availability to work overtime, holidays, and weekends as needed
• Effective communicator
• Strong problem-solving skills
• Quick and independent learner

EEO Statement
PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law.
USD $15.50/Hr.
USD $18.00/Hr.
Requisition ID: 2023-3690
Shift: Second Shift
External Company Name: PharmScript, LLC
External Company URL: www.pharmscript.com
Street: 6923 Hillsdale Court
Telecommute: Yes