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Customer Service Representative - Utilities

Company

City of Grand Junction, Colorado
Address , Grand Junction, 81501, Co
Employment type FULL_TIME
Salary $20.82 - $23.43 an hour
Expires 2023-06-19
Posted at 1 year ago
Job Description
Description

Customer Service Representative - Utilities
Hiring Range: $20.82 - $23.43 per hour
New to our Team? Receive 40 Hours Paid Time Off Upon Hire.

About the Position:
This is the first level of the customer service series. Incumbents perform customer service, data entry, and processing work in utilities, perform customer service in person and by telephone; file records and documents; take payments and monies and account for customer/City funds; maintain related records and accounts; perform research on documents and customer questions; and maintain supplies and forms.

What We Offer:
We know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package that supports quality work-life balance including 32 days of paid annual leave to be used for holiday, personal, and/or sick days, health insurance options, employer-matched retirement, a City employee health clinic, wellness program, and an Employee Assistance Program. Of equal importance, we offer an opportunity to serve the community you love and live in. Our employees find their work rewarding and fulfilling, knowing that their day job makes a positive impact.

About the Grand Junction Utilities Department:
Customer Service is a division of the City of Grand Junction's Utilities Department. It is responsible for managing and administering the billing and collection of utilities, including water, sewer, trash, recycling, and irrigation services, for residents and businesses within the city limits and the 201 Persigo area. In addition to billing and collections, Customer Service is responsible for establishing and maintaining utility accounts, issuing service orders for new connections and disconnections, and responding to customer inquiries and concerns related to utility services. The department's team is committed to providing high-quality customer service and ensuring the accuracy of billing and meter readings. Overall, the Grand Junction Customer Service division plays a critical role in ensuring the smooth operation of the City's utility services and supporting the quality of life for its residents and businesses.

About Our Culture:
At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions.

Duties

What You'll Do:

  • Research and respond to inquiries and direct customers to the appropriate City divisions and departments.
  • Process and enter information on assigned databases and departmental software systems; review, process, and route a variety of forms, records, applications, and statements ensuring completeness and accuracy.
  • Collect and process a high volume of utility, departmental, and miscellaneous cash receipts; collect and process over-the-counter and mail payments, and issue receipts as needed; balance cash and prepare daily deposit documents.
  • Responsible for assisting with a variety of routine customer service and administrative support functions, including responding to general and specific inquiries from customers regarding regulations, policies, and procedures.
  • Perform other duties of a similar nature or level.
  • Monitor and track delinquent utility accounts; calculate payment schedules and fees using established formulas; respond to inquiries related to accounts.
  • Complete work orders; perform appropriate tags and shut-offs to specific customer utility accounts; complete necessary account closures and/or updates.
To view the full Customer Service Representative , click here.

Qualifications

What We're Looking For:

  • Proficiency with 10-key adding machine.
  • High School Diploma or G.E.D.
  • One (1) year of general accounting and/or customer service experience.
Other combinations of experience and education that meet the minimum requirements maybe substituted.

Supplemental Information

Explore the Area:
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.
Learn more about our area on Visit Grand Junction's website and Instagram!

At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on race, color, religion, sex, gender identification, sexual orientation, national origin, age, disability, and/or genetic information.
If you have questions or need assistance or accommodation due to a disability, please contact our Human Resources office at 970.244.1512