Customer Relations Representative - State Farm Agent Team Member

Are you a motivated and customer-focused individual with a passion for the insurance industry? We are currently seeking a dedicated Insurance Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will play a crucial role in providing exceptional service to our valued policyholders, assisting them with their insurance needs, and ensuring their satisfaction. If you have excellent communication skills, strong attention to detail, and enjoy working in a fast-paced environment, this may be the perfect opportunity for you!

Responsibilities

• Assist customers with policy changes, coverage questions, claim inquiries, and general insurance-related information.
• Provide outstanding customer service by promptly and courteously responding to inquiries from policyholders, agents, and internal stakeholders via phone, email, or in-person interactions.
• Maintain accurate and up-to-date customer records and documentation in the company's database.
• Assist with administrative tasks, including filing, data entry, and report generation, as needed.
• Stay up-to-date on industry trends, product knowledge, and regulatory changes to provide accurate and current information to customers.
• Process policy endorsements, renewals, cancellations, and new business applications accurately and efficiently.
• Handle and escalate customer complaints or complex issues to the appropriate department for resolution.
• Identify and cross-sell additional insurance products and coverage options to existing policyholders to enhance their insurance portfolios.
• Collaborate with underwriters, claims adjusters, and other departments to address customer inquiries and resolve issues in a timely manner.

Requirements

• High school diploma or equivalent; college degree preferred.
• A commitment to providing excellent customer service and exceeding customer expectations.
• Excellent verbal and written communication skills.
• Proficiency in computer applications, including MS Office and insurance management systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Exceptional organizational and time management skills.
• Prior experience in customer service, preferably in the insurance industry.
• Knowledge of insurance products, coverages, and underwriting guidelines.
• Demonstrated empathy and patience when dealing with customers.
• Strong problem-solving abilities and the ability to think critically.

Benefits

• Paid time off and holidays.
• Comprehensive health plans
• Opportunities for professional development and advancement within the company.
• Competitive salary based on experience.
• Company-sponsored training and continuing education programs.
• A collaborative and supportive work environment.
• Retirement savings plan with company match.

If you are ready to join a reputable company and contribute to our commitment to customer satisfaction, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position. We look forward to reviewing your application and potentially welcoming you to our team of dedicated Insurance Customer Service Representatives.

Compensation: $40,000.00 - $60,000.00 per year

We Are Located In Glenview, IL And Help Customers With Their Insurance And Financial Services Needs, Including

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

• Auto insurance
• Home insurance
• Retirement planning
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.